Business System Analyst Trainee or Business System Analyst

Duties Description Strategic Planning and Innovation performs management activities designed to set priorities, focus energy and resources, strengthen operations, and ensure that employees and other stakeholders are working together to achieve measurable results. This office is providing project oversight for several initiatives that will transform the way the Department delivers services to partner agencies and to the public, and this position will play an important role in ensuring the success of these modernization efforts.

• Meet with stakeholders to understand their needs and document requirements for new or improved systems.
• Document requirements through user stories, acceptance criteria, process flows, and other project documentation under the guidance of senior analysts.
• Conduct basic research and analysis of business processes and collaborate with teammates in workshops and brainstorming sessions to solve business challenges.
• Document current ("as-is") and future ("to-be") processes and workflows.
• Test new system features to make sure they work the way users expect.
• Work with team members to track changes and maintain requirement accuracy throughout the Systems Development Life Cycle (SDLC).
• Assist in developing training materials, user guides, or reference documentation for new or updated systems.
• Communicate clearly between program staff and IT teams, ensuring requirements and system functionality are well understood by all stakeholders, while following established analysis methods and templates.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non‑competitive employment status converted to competitive status, without having to compete in an examination.

Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Business Systems Analyst Trainee 1: A bachelor’s or higher degree.

Business Systems Analyst Trainee 2: A bachelor’s degree and one year of professional business analysis experience, which includes eliciting requirements as the foundation for the solution to the organization’s business needs; identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements; describing in a written document what the system, process, or product service must do in order to satisfy the established business requirements;

validating requirements throughout the product/system development life cycle (SDLC); and developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.

Business Systems Analyst 1, Full Level: A bachelor’s degree or higher and two years of professional business analysis experience where your primary duty was performing three of the five following activities:

• Using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs (e.g., workshops, focus groups, interviews, observation, brainstorming, surveys/questionnaires, JAD Sessions).
• Using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements (e.g., Data Flow Diagram, Business Process Model, Root Cause Analysis, Fish Bone Diagram, Context Diagram, Business Process Flows, or Fit‑Gap Analysis).
• Describing in a comprehensive written document what the system, process, or product…