Senior Business Change Manager

About DSV

DSV – Global transport and logistics is the world’s 3rd largest supplier of global solutions within transport and logistics, operating out of more than 80 countries and supporting customers’ entire supply chain from transportation to storage, packaging, and clearing.

Senior Business Change Manager

Location:

USA – VIRTUAL – US New York
Division:
Group
Time Type:
Full Time (Contract – start September 2025, end May 2027)

• Manage technical implementations for business change initiatives.
• Together with Sales and ONE IT, engage with potential clients as the responsible person to onboard the client at DSV.
• Sign off on the proposed Business Requirement Document to initiate integrations and align the scope with the customer.
• Align planning (high‑level and detailed) with Operations, Customer, the Customer Integration Office, and EI.
• Ensure that User Acceptance Test scenarios are created and executed correctly.
• Secure alignment and commitment from all local stakeholders and contributors.
• Act as the first point of contact for Operations after business go‑live, troubleshooting and advising during the hyper‑care period.
• Cooperate closely with the Group Integration Office (CINTO) to establish and maintain current and future work processes/protocols for BIMs globally.
• Analyze current EDI and special setups, encouraging conversion to standard or adaptation of standard to fit requests.
• Leverage and promote API‑first solutions, educating sales staff and gathering customer input for product improvement.
• Assist migration of customers from legacy platforms onto future corporate platforms.

• Hands‑on experience with key Supply Chain systems and a quick understanding of operational technology stacks.
• Deep interest in system integration, particularly EDI, ensuring reliable data flow with technical teams.
• Proven project and stakeholder management skills, delivering projects on time and keeping all parties informed.
• Strategic vision that prioritizes time and projects for maximum business impact.
• A passion for process optimisation and governance to build efficient, scalable solutions.
• Clear English communication skills for building relationships and articulating complex ideas to diverse audiences.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources.

DSV reserves the right to defer or close a vacancy at any time.