FHA Claims Operations Supervisor

Location: Albany, NY (Contract Site)
Pay: $65,000-$85,000 per year
Job Type: Full-time
FLSA Status: Exempt

Work Setting: On-site at the HUD Financial Operations Center, a federal government contract site in Albany, NY

Shift and Schedule: Monday through Friday, 7:30 AM - 4:00 PM. Work outside standard hours requires approval from the Contracting Officer. Federal holidays and facility closures observed.

About The Kennedy Collective

The Kennedy Collective creates opportunities for people with disabilities and other barriers to employment to achieve greater independence and economic opportunity. Through social enterprises, community services, workforce development, and employment programs, we support individuals while delivering high-quality services to government, commercial, and community partners. We believe meaningful work creates stronger people, stronger businesses, and stronger communities.

The Opportunity

You will lead daily operations for a federal HUD contract supporting FHA claims processing, premium reconciliation, endorsement processing, and debt recovery activities at the HUD Financial Operations Center in Albany, New York. This role serves as The Kennedy Collective's designated Contract/Project Manager and primary point of contact with HUD's Contracting Officer's Representative (COR). Success in this position means maintaining contract compliance, achieving demanding performance standards, and leading a high-performing team that consistently delivers accurate, timely results.

• Lead daily FHA Title I and HECM claims processing operations.
• Supervise, coach, and develop a team of 8 clerical employees.
• Ensure all performance standards and turnaround requirements are met under the Performance Work Statement (PWS).
• Manage premium billing, reconciliation, debt recovery, mail processing, endorsements, and records management activities.
• Oversee quality control reviews and corrective action processes to prevent recurring errors.
• Prepare and submit required weekly and monthly reports to HUD.
• Serve as the primary liaison between The Kennedy Collective and HUD officials.
• Monitor staffing, productivity, compliance, and operational performance to protect contract revenue and avoid performance deductions. [FHA Claims... | PDF]

For a complete list of job duties and responsibilities, please  to view the full job description.

Qualifications

Required

• 3 or more years supervising a team of 4 or more in claims processing, mortgage servicing, insurance operations, premium billing, collections, or financial back-office work.
• Experience running work to fixed turnaround standards and fixing errors before they reach the customer.
• Working skill in Microsoft 365, including Excel for tracking, reconciliation, and reporting.
• Ability to pass a HUD background investigation (NACI or higher, including an FBI fingerprint check and a credit check) and to obtain and keep a HUD PIV card. HUD system access is not granted without one.
• Valid driver's license.
• Equivalent experience considered in place of any degree.

Preferred

• Knowledge of FHA Title I, HECM, or FHA single-family insurance and claims.
• Experience with TIIS, HERMIT, FHA Connection, DCAMS, Pay.gov, or similar federal financial systems.
• Experience on a federal service contract working with a COR or under a Quality Assurance Surveillance Plan.
• Experience with federal debt collection, including Treasury Cross-Servicing.
• Experience writing or running a quality control plan.

Physical Requirements

• Sit for long periods at a computer, with frequent keyboard, mouse, and screen use throughout the day.
• Stand and walk on the operations floor to check work, handle mail, and move binders and files.
• Lift and carry up to 20 pounds occasionally, including claim…