Customer Service Rep; Rochester, NY Onsite

Position: Customer Service Rep (Rochester, NY) Onsite
Location: City of Albany

Join to apply for the Customer Service Rep (Rochester, NY) Onsite role at Rentokil Pest Control North America

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world’s leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to “protect people, enhance lives, and preserve the planet”.

This position is ON SITE in our Rochester, NY office!

What do our Customer Service Representatives (CSR) do?

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Set sales appointments for new customers
• Answer billing questions
• Complete general clerical duties as assigned
• Work as a team with Service and Sales
• Sell the value of our services and suggest upgrades to service
• Smile while talking on the phone

What do you need?

• High school diploma or GED
• Excellent listening and communication skills
• Pleasant phone voice and ability to clearly speak and be understood on the phone
• Demonstrate multitasking skills to enter accurate data and type while speaking with customers
• Remain calm and able to work under pressure when busy and help other team members
• Strong attention to detail and willingness to learn
• Excellent organization and time‑management skills
• Available to work Monday‑Friday and Saturdays as needed

Base Pay Range

Yearly: $15.00 – $18.50
Pay fluctuates with location, skills, education, experience, overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world‑class team that rewards high performance and loves to promote from within. We offer competitive pay and many roles include performance incentives.

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition reimbursement benefits for full‑time colleagues

Health and Wellness

• Full‑time colleagues may begin enrollment immediately upon hire; benefits start day 1
• Health benefits including medical, dental, vision, disability, and life insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company‑matching contributions

Work‑Life Balance

• Vacation days & sick days
• Company‑paid holidays & floating holidays
• Company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a drug‑free workplace.

Rentokil is committed to complying with all federal, state, and local laws related to the employment of qualified individuals with disabilities.

California residents  to review your privacy rights.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalfloga Rentokil North America, Inc., possibly including Workday, Loop, and Hire Vue. These systems utilize text messages to communicate with you throughout the application, interview, and pre‑hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message.

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