Transit Call Center Manager - Customer Experience & Ops
Listed on 2026-10-07
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Customer Service/HelpDesk
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Management
General Management
Capital District Transportation Authority (CDTA) is seeking a strategic Call Center Manager to lead the Customer Service Center, optimizing multi-channel service delivery for fixed-route, FLEX On Demand, STAR paratransit, and other programs.
The role oversees staff, systems, and performance, driving continuous improvement in customer satisfaction, accessibility, and efficiency while ensuring ADA and Title VI compliance and a positive, team-oriented work environment.
Step into the Transit Call Center Manager
- Customer Experience & Ops role at Capital District Transportation Authority-CDTA in West Albany, NY, United States and grow with us.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 67.000 - 82.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Transit Call Center Manager
- Customer Experience & Ops role in the description above.
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