Strategic Call Center Manager - Customer Experience Leader
Listed on 2026-10-07
-
Customer Service/HelpDesk
-
Management
General Management
The Capital District Transportation Authority is looking for a strategic Call Center Manager to oversee its Customer Service Center operations. This position is critical in ensuring a customer-centered experience and optimizing service delivery across various platforms, including fixed-route services and paratransit programs.
The ideal candidate must have a Bachelor’s degree in Public Administration or Business Administration and a minimum of 5 years of leadership experience in a call center environment. The role offers competitive compensation and benefits including medical and dental coverage.
We would love to welcome a new Strategic Call Center Manager
- Customer Experience Leader to our organisation in City of Albany, NY, United States.
Our group is growing, and we are hiring a Strategic Call Center Manager
- Customer Experience Leader in City of Albany, NY, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).