BSC Call Center Customer Advocate
Listed on 2026-10-17
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
The NYS Office of General Services (OGS) seeks a frontline BSC Call Center Representative to handle customer and vendor calls with confidentiality. You will document conversations in the BSC Oracle Right Now system, evaluate inquiries, and route tickets for proper resolution.
Training will deepen policy knowledge to apply procedures within the BSC framework. Responsibilities include processing line-specific transactions, resolving errors, and delivering consistent, high-quality service to all BSC
We invite applications for the BSC Call Center Customer Advocate position located in City of Albany, NY, United States.
As a BSC Call Center Customer Advocate, you will play an important part at NYS Office of General Services in City of Albany, NY, United States.
The following position is for a BSC Call Center Customer Advocate with NYS Office of General Services.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).