Customer Support Representative

NOTE:
It is required that candidates live near or in drivable range to the office location Albany NY Hybrid 2 days onsite a week

Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

• Takes and processes transactions by telephone, internet and correspondence from customers and representatives
• Enters and maintains database records of customer profiles and prepares and maintains status reports
• Acts as liaison for customers
• Maintains knowledge of company products and customer service processes

• Education:
  
  High School Diploma or GED
• Required Experience:
  
  2+ years of customer service experience
• Required Technical
  
  Skills:
• Strong Microsoft Office skills (Word, Excel, PowerPoint)
• Required
  
  Skills and Abilities:
• Strong telephone and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multi-task and manage time effectively

System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.

System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.