Faculty Support Lead – Customer Success & Onboarding
Listed on 2026-10-19
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Customer Service/HelpDesk
Customer Success Management
Pearson is seeking a dedicated team member to provide the highest level of faculty support to Pearson educators, answering inquiries and building understanding with Pearson courseware and its functionality. You will assist Faculty Support Associates, coach them, and take escalations that require expert help.
The role requires leadership, strong time management, resourcefulness, and excellent communication. Hours are 8AM–8PM EST, Monday–Friday, with additional coverage and some weekend work
This posting is for the Faculty Support Lead – Customer Success & Onboarding role at Pearson, based in City of Albany, NY, United States.
Are you ready to take on the Faculty Support Lead – Customer Success & Onboarding role at Pearson?
We would love to welcome a new Faculty Support Lead – Customer Success & Onboarding to our team in City of Albany, NY, United States.
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