Customer Service Representative

This full-time, contract-to-hire position is available in Albany, NY, providing customer service support in a call center environment. The role involves responding to provider inquiries and offering telephone assistance in their use of online business applications related to claims, eligibility, web-enabled self-services, and technical inquiries. A key part of the job includes recording, tracking, and monitoring call information using a call tracking/CRM application, and providing support through an extensive training program with established procedures, scripts, and knowledge content.

• Respond to provider inquiries directed to the CSC Call center.
• Offer telephone assistance to providers using online business applications.
• Record, track, and monitor call information using a call tracking/CRM application.
• Track and monitor open tickets for follow-up, assignment, and escalation as required.
• Support customer requests using various tools and technologies including desktop faxing, web self-help, and IVR.
• Disseminate faxes, return telephone messages, send mail documents, and other related communication under direct supervision.

• Strong computer skills.
• Excellent customer service abilities.
• Effective communication skills.
• Attention to detail.
• Organizational skills.

• High school diploma or GED required.
• At least 1 year of customer service experience (call center, retail, etc.).
• Comfortable working with multiple computer screens.

The work environment is a hybrid setting located in Albany, New York. Working hours are Monday to Friday, 9:15 am to 6:00 pm, with a 45-minute unpaid lunch. Training hours are Monday to Friday, 8:15 am to 5:00 pm. The dress code is business casual. The call center accommodates over 80 representatives handling eMEDny calls, which can be noisy during high call volumes.

Amenities include a cafeteria, walking area, and workout room located in the building's basement.

This is a Contract position based out of Albany, NY.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Albany, NY.

This position is anticipated to close on Nov 12, 2026.

This is a hybrid position in Albany,NY.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, Asia, who partner with us for our scale, full-stack…