Dental Practice Administrator; Req

Dental Practice Administrator (Req 101023)

Be a part of the mission at Whitney Young Health (WYH) to provide high quality healthcare that is affordable and accessible to our diverse community.

WYH has a robust benefits package including generous time off, affordable health, dental and vision insurance, 401k with safe harbor employer match, tuition reimbursement, term life insurance and more!

The Dental Practice Administrator directs and administers day-to-day operations of Whitney Young’s dental clinic operations in all facilities. The incumbent has responsibility with full recognition of professional and technical expertise of subordinate managers and staff regarding dental operations, productivity, expectations for support staff time, and efficiency to improve workload. The incumbent also works closely with the finance department to ensure timely and accurate collection of demographic and insurance data, and captures monies due at time of service.

The incumbent provides coordination and support to the Dental Residency Director, and plans, organizes, communicates, and evaluates the Dental Residency Program effectiveness with other members of the dental leadership team. Additionally, the incumbent has implicit charge to identify the unique health care needs of the patient population served, based on available resources, and to maintain or implement various types of comprehensive health care options tailored to patient needs of our communities.

This position supports the mission of the Health Center by ensuring access to high quality health care in an efficient and cost effective manner.

• Ensures economical and efficient performance under guidance of the organization’s strategic goals and objectives and its clinical operating budget.
• Collaborates with executives, management, and other key stakeholders (both internal and external) to create policies and procedures that promote and support high quality dental services.
• In conjunction with the Chief Operating Officer (COO), Dental Director, and Dental Residency Director, develops and implements strategic decisions that affect the overall operations of the program.
• Resolves escalated issues arising from operations and requiring coordination with other departments/areas.
• Focuses on dental operations to increase efficiency of dental resources; proactively recommends and maintains capacity in various clinic types based on utilization trends and future projections and improves productivity at all levels of dental operations.
• Develops and implements local dental operational policies, administrative requirements, and provides advice to executive leadership on dental operations as a subject matter expert.
• Ensures effective use of staff and recommends changes to enhance central support services.
• Makes enlightened recommendations to executive leadership that are focused on performance improvement and increased patient access.
• Develops practice management protocols, manages daily operations, continuous quality improvement, and oversees provider utilization reporting.
• Ensures financial goals and other key performance indicators align with industry benchmarks and organizational targets.
• Acts as a mentor and coach to enable problem solving and develops highly functioning and productive teams.
• In partnership with the Director of Revenue Cycle, will assist in leading and guiding the work and priorities of the WYH Revenue Cycle Committee.

• Oversees both the internal and external referral process, working with staff of other departments as necessary to manage and close referrals in a timely manner.
• Reviews and updates pertinent policies and procedures.
• Establishes goals and objectives for health information functions which occur within the dental practice locations.
• Oversees the process of Release of Information (ROI), ensuring patient information is released within WYH guidelines.
• Manages processes that are in place for the handling of internal and external mail.

• Facilitates interactions of the Program with ADA, CODA, St. Peter’s Hospital Partners,…