Customer Support Technician II T2

Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next‑generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry.

The work we do together advances the world’s technology.

• Salary: $20.00 - $27.50
• Location:
  
  Albany,NY

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

• Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
• Uses escalation policies as required to keep management informed of down situations.
• Verifies and approves the operational quality of system equipment.
• Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames.
• Also performs wet cleans as required.
• Instructs customers in the operation and maintenance of systems.
• Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
• Assumes responsibility for complete customer satisfaction within assigned accounts.
• Assists in planning, communicating, and co‑ordinating support plans with customer management.
• Performs start‑up, warranty, paid service, and service contract activities.
• Performs TIER II start‑ups within established time frames.
• Assists on TIER III start‑ups.
• Provides technical assistance to less experienced Applied personnel.
• Uses training and experience to identify some process related system problems.
• Serves as the Company liaison with the customer’s front line management on administrative and technical matters for assigned projects.
• Assists in the preparation of and participates in customer meetings.
• Develops and implements plans to increase productivity.
• Tracks equipment performance and plan uptime improvement.
• Has a working knowledge of Statistical Process Control.
• Utilises Quality Improvement Process methods and terminology.
• Plans and executes support activities on a wide range of Applied Materials' systems.
• May need technical assistance in performance of daily responsibilities.

• Has developed analytical skills and application of scientific methods to perform a variety of activities

• Has good understanding of how the team integrates with others

• Has no supervisory responsibilities

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

• Impacts the quality of own work

• Uses communication skills to regularly exchange information

• Time Type:
  Full time
• Employee Type:
  Assignee / Regular
• Travel:
  Yes, 10% of the Time
• Relocation Eligible:
  Yes
• The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with…