Visitor Services Assistant , Box OCE

Position: Visitor Services Assistant 1, Box OCE-1554/27531
Location: City of Albany

3 days ago Be among the first 25 applicants

New York State Education Department provided pay range

This range is provided by New York State Education Department. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40,391.00/yr - $49,743.00/yr

Duties Description

• Welcome and assist visitors and customers, providing courteous, informed service about Museum Store products and Museum offerings.
• Operate the point-of-sale (POS) system, process sales transactions, returns, and exchanges in accordance with cash handling procedures.
• Maintain accurate records of transactions and ensure the security of cash and inventory.
• Support inventory management, including receiving, unpacking, labeling, restocking, and organizing merchandise.
• Monitor stock levels and communicate restocking needs to the Director of Retail Operations.
• Assist with the arrangement and upkeep of merchandise displays to ensure visual appeal and alignment with Museum themes and seasonal changes.
• Maintain a clean, safe, and orderly retail environment; perform light cleaning and organizational duties as needed.
• Participate as a team member in achieving sales and service goals, maintaining a professional, cooperative work environment.
• Provide information about the Museum, exhibits, programs, and visitor amenities as needed.
• Contribute to special retail events, promotional activities, and collaborative Museum initiatives.

Minimum Qualifications

• Reassignment:
  Candidates must have one year of permanent non-competitive service as a Visitor Services Assistant 1.
• Non-Competitive Appointment:
  Candidates must have two years of experience
  * in the visitor/customer service environment in a cultural institution.
• College study may be substituted for up to two years of general experience based on 30 semester credit hours being equal to one year of qualifying service.

Additional Comments

CONDITIONS OF EMPLOYMENT:
This will be a permanent, non-competitive appointment. Promotions and transfers may change appointees’ negotiating unit. Candidates should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of experience and/or transcripts will be required at the time of interview for all candidates. The work schedule for this position includes hours of either 8:30 AM – 4:30 PM or 9:00 AM – 5:00 PM, on Wednesday through Sunday, including holidays.
This position leads to a maximum salary of $49,743 based on annual performance advances. For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

APPLICATION

Qualified candidates should send a resume and letter of interest by January 13 2026 to ocejobs (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (OCE-1554) in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs).

Your social security number may be required to confirm your eligibility.

New York State Education Department (NYSED) is an equal opportunity/affirmative action employer. NYS Human Rights Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, gender identity, prior conviction records, prior arrests, youthful offender adjudications, or sealed records.

Visit these links for information on working for New York State:

• https://(Use the "Apply for this Job" box below)./
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Generous benefits of working for New York State, including, but not limited to, the following:
Holiday & Paid Time Off

• Thirteen (13) paid holidays annually.
• Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days…