Human Resources Specialist

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Employee Benefits has the lead role for administering the New York State Health Insurance Program (NYSHIP), one of the largest public employer health insurance programs in the nation covering more than 1.2 million lives. This position will play an important role in ensuring the continued success of the comprehensive health insurance programs. The Human Resources Specialist 1 duties in Employee Benefits will include but are not limited to the following:

• Participating in the administration of the New York State Health Insurance Program (NYSHIP) by providing guidance, instruction, assistance, and information to client agencies and enrollees verbally and in written form. This includes responding to inquiries regarding law, regulations, policy and administration of NYSHIP, as well as benefit and claims assistance. This includes being knowledgeable of Division and Department policies and procedures and being knowledgeable in transactional processing in the New York State Benefits Eligibility and Accounting System (NYBEAS).
• Answering telephone inquiries from NYSHIP enrollees and Health Benefits Administrators (HBA); documenting phone calls and responding to tickets using the ORACLE application.
• Reviewing and preparing NYSHIP plan materials and providing training on this information. This may include presenting in person or virtually to State employees and employees of local government agencies that participate in NYSHIP.
• Using developed metrics and reporting to ensure unit workflow is meeting minimum standards and developing strategies to improve staff performance and/or self-performance and assisting management with decision making.
• Testing and providing feedback on NYBEAS changes.

NY HELPS This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination.

Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS (NY HELPS):

• Trainee 1:
  • A bachelor's or higher degree.
• Trainee 2:
  • A bachelor's degree and one year of professional experience planning, coordinating, and managing various employee benefits (such as health, dental, vision, and life insurance; and workers' compensation, income protection, and disability benefits); establishing and applying eligibility requirements; and arranging and communicating to enrollees the details of each benefit.
• Full Level:
  • A bachelor's degree and two years of professional experience planning, coordinating, and managing various employee benefits (such as health, dental, vision, and life insurance; and workers' compensation, income protection, and disability benefits); establishing and applying eligibility requirements; arranging and communicating to enrollees the details of each benefit.
• Substitution: a Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience.

* Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an…