Scheduling and Patient Services Lead

## Scheduling and Patient Services Lead Apply:
25 Hackett Blvd Albany, NY 12208:
Full time:
Posted Today:
71734

Department/Unit:

HBD - Medicine Endocrinology

Work Shift:

Day (United States of America)
Salary Range:$49,763.00 - $69,668.00
• Work alongside the Practice Coordinator / Manager to facilitate coordination of daily check in, scheduling, check out and back-end duties.  
• Support staff and assist all patients that report to the front check in desk.  
• Coordinate patients' referrals and prior authorization for additional diagnostic testing or procedures.  
• Schedule surgical procedures.  
• Greet patients in a prompt, courteous and professional manner.  
• Interact with a diverse patient population.  
• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.  
• Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check in for scheduled appointments.  
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.

• Schedule follow up appointments and referral as needed when patients check out.  
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.  
• Answer incoming phone calls and direct appropriately to team members.  
• Conveys professional image by adhering to the established dress code.  
** Essential Duties and Responsibilities
*** Responsible for initiating surgical booking process.
* Compile booking sheets, all surgical consents, pre-op orders, prior authorization and pre-admission forms.
* Preparing patient disability and out of work / school paperwork.
* Responsible for updating the system with registration, scheduling and insurance information.
* Responsible for discussing financial obligation and explaining regulatory forms and answer any questions with patient.
* Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
* Understands the practice and hospital strategic plan.
* Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
* Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
* Exemplifies Albany Med CARES guiding principles.
* Is a champion to ensure an optimal patient experience.
* Understands and promotes patient and employee safety as our top priority.
* Promotes a safe environment and promptly reports issues.
* Understands patient safety goals.  
** Qualifications
* ** High School Diploma/G.E.D.

- required
* Associate's Degree - preferred
* 3-5 years office experience or three years of related experience in a medical practice - preferred
* Experience using an electronic health record and Microsoft Office a plus.
* Excellent customer service skills.
* Ability to multi-task in a high patient volume unit.
* Ability to learn and utilize resources.
* Strong time management skills.
* Ability to review information and draw appropriate conclusions.
* Good judgement and ability to problem solve; escalate issues as needed.
* Strong teamwork skills and work ethic.  
** Physical Demands
*** Standing - Occasionally
* Walking - Occasionally
* Sitting - Constantly
* Lifting - Rarely
* Carrying - Rarely
* Pushing - Rarely
* Pulling - Rarely
* Climbing - Rarely
* Balancing - Rarely
* Stooping - Rarely
* Kneeling - Rarely
* Crouching - Rarely
* Crawling - Rarely
* Reaching - Rarely
* Handling - Occasionally
* Grasping - Occasionally
* Feeling - Rarely
* Talking - Constantly
* Hearing - Constantly
* Repetitive Motions - Frequently
* Eye/Hand/Foot Coordination - Frequently  
** Working Conditions
*** Extreme cold - Rarely
* Extreme heat - Rarely
* Humidity - Rarely
* Wet - Rarely
* Noise - Occasionally
* Hazards - Rarely
* Temperature Change - Rarely
* Atmospheric Conditions - Rarely
* Vibration - Rarely