Patient Service Associate - Vascular

Patient Service Associate
- Vascular# Careers at Albany Medical Center## Patient Service Associate
- Vascular Apply:
391 Myrtle Avenue Albany, NY 12208:
Full time:
Posted Today:
71977

Department/Unit:

Surgery Vascular

Work Shift:

Day (United States of America)
Salary Range:$46,215.00 - $60,080.00
• Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.  
• Interact with a diverse patient population.  
• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.  
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.

• Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.  
• Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed.  
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.

• Answer incoming phone calls and direct appropriately to team members.  
• Conveys professional image by adhering to the established dress code.
** Essential Duties and Responsibilities
*** Responsible for registration and scheduling process for complex patients.
* Responsible for updating the system with registration, scheduling and insurance information.
* Prepares patient disability and out of work / school paperwork.
* Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
* Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
* Understands the practice and hospital strategic plan.
* Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
* Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
* Exemplify Albany Med CARES guiding principles.
* Is a champion to ensure an optimal patient experience.
* Understands and promotes patient and employee safety as our top priority.
* Promotes a safe environment and promptly reports issues.
* Understands patient safety goals.
** Qualifications
* ** High School Diploma/G.E.D.

- required
* 2-3 years office experience or one year of related experience in a medical practice - preferred
* Experience using an electronic health record and Microsoft Office a plus.
* Excellent customer service skills.
* Ability to multi-task in a high patient volume unit.
* Ability to learn and utilize resources.
* Strong time management skills.
* Ability to review information and draw appropriate conclusions.
* Good judgement and ability to problem solve; escalate issues as needed.
* Strong teamwork skills and work ethic.
** Physical Demands
*** Standing - Occasionally
* Walking - Occasionally
* Sitting - Constantly
* Lifting - Rarely
* Carrying - Rarely
* Pushing - Rarely
* Pulling - Rarely
* Climbing - Rarely
* Balancing - Rarely
* Stooping - Rarely
* Kneeling - Rarely
* Crouching - Rarely
* Crawling - Rarely
* Reaching - Rarely
* Handling - Occasionally
* Grasping - Occasionally
* Feeling - Rarely
* Talking - Constantly
* Hearing - Constantly
* Repetitive Motions - Frequently
* Eye/Hand/Foot Coordination - Frequently
** Working Conditions
*** Extreme cold - Rarely
* Extreme heat - Rarely
* Humidity - Rarely
* Wet - Rarely
* Noise - Occasionally
* Hazards - Rarely
* Temperature Change - Rarely
* Atmospheric Conditions - Rarely
* Vibration - Rarely Thank you for your interest in Albany…