Project Manager ; NY HELPs

Position: Project Manager 2 (NY HELPs)
Please note:

State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.

Note:

For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

Review Vacancy

Date Posted 12/19/25

Applications Due
01/06/26

Vacancy ID205402

* Basics

* Schedule

* Location

* Job Specifics

* How to Apply

NY HELPYes

Agency Information Technology Services, Office of

Title Project Manager 2 (NY HELPs)

Occupational Category

I.T. Engineering, Sciences

Salary Grade
23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $86681 to $109650 Annually

Employment Type

Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address TBD

City Albany

StateNY

Zip Code
12226

Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

* Client Relationship Management:
Serving as an interface and first line of contact for the DOCCS Dedicated Team and ITS organization, addressing a variety of agency inquiries and escalations.

* Communication Skills (Verbal & Written):
Consistently communicating with internal teams and external teams, including notifying agencies of upcoming changes, clarifying impact, coordinating implementations, communicating new ITS services, and producing executive-level reports. This also involves compiling and updating meeting agendas.

* Process Management & Workflow Coordination:
Managing the application work-intake process, overseeing the demand process for project-level efforts, coordinating PM-Lite efforts for ITS deployments.

* Business Analysis & Impact Assessment:
Understanding and entering agency business needs and use-cases into ITSM and monitoring technical changes to determine how they might impact DOCCS business environments and day-to-day operations. This includes reviewing, researching, and identifying business-impacting changes.

* Problem Resolution & Escalation Management:
Fielding inquiries from agency staff and managers, assisting them by finding the correct process or team, and escalating issues as necessary to meet agency needs.

* Documentation & Information Management:
Maintaining agency-specific documentation and contact information, including distribution lists, VIP lists, financial/business approvers, and application knowledge base articles.

* Client Advocacy:
Advocating for the client-agency perspective and needs when new ITS services and initiatives are being considered.

* Reporting & Executive Summarization:
Producing weekly Agency Reports for executive-level review, highlighting IT activities across projects, business solutions, change requests, and executive highlights/escalations.

* IT System Proficiency:
Utilizing internal IT systems such as SMART for entry creation, and ITSM for managing new ideas and tracking workflow.

Minimum Qualifications

NOTE:

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

Minimum Qualifications:

A bachelor's degree and three years of professional experience in project management which must include planning and at least three other of the management process groups: origination (including governance/work intake, portfolio management, capacity/demand planning); initiating; executing; controlling; and, closing. This experience must include the development of project management deliverables, such as scope statements, schedules, budgets, quality plans, risk plans, and communication plans;

or current certification from the Project Management Institute as a Certified Associate in Project Management (CAPM); or current certification from the Project Management Institute as a Project Management Professional (PMP).

Preferred Qualifications:

* Bachelor's degree in supply chain management, Procurement and Contract Management, or a related field.

* A minimum of five years of recent experience in procurement, sourcing, contracting, or purchasing.

* Experience leading IT Procurement, encompassing SaaS, cloud services (AWS, Azure, etc.), infrastructure, and professional services contracts.

* Experience with high dollar and/or complex procurements, supply chain dynamics, and/or public-sector procurement.

* Technical Procurement Knowledge.

* Project management skills.

Additional Comments ITS will not offer permanent employment to any candidate unless…