Information Technology Specialist

Position: Information Technology Specialist 2 - Hourly - 10261
Location: City of Albany

Information Technology Specialist 2 - Hourly - 10261

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NYS Office of Information Technology Services provided pay range

This range is provided by NYS Office of Information Technology Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$32.00/hr - $32.00/hr

Description

Under the general direction of an Information Technology Specialist 3, SG‑23, within the New York State (NYS) Office of Information Technology Services (ITS), Dedicated Support division, the Higher Educations Services Corporation (HESC) bureau, the Information Technology Specialist 2 – hourly will function as general desktop support staff for Client Compute team.

This position will be assigned to a variety of locations in support of the HESC dedicated support team and may require lifting equipment weighing up to 50 pounds, intermittent travel, and some overtime.

Duties Description

• Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
• Receive and professionally and courteously address desktop support calls transferred by the Service Desk.
• Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
• Collaborate with counterparts within other regional areas as workload dictates.
• Install, load, and configure software and applications.
• Troubleshoot and provide technical assistance to clients.
• Obtain base knowledge in the core products used by supported clients.
• Document diagnostic steps taken to troubleshoot/resolve client issues.
• Work with other ITS groups to resolve computer-related issues.
• Install, configure, and troubleshoot multi-function printers and network printers.
• Work with vendor support to resolve technical problems with agency IT equipment.
• Troubleshoot and provide technical on-site assistance to clients.
• Train and orient users on hardware and software where appropriate.

Qualifications

Minimum Qualifications

• Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.
• A bachelor's or higher-level degree in any field and one year of experience in information technology.
• 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
• Two years of professional experience in information technology.

Additional Comments

• ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis.
• It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
• Some positions may require fingerprinting.
• Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
• To permanent non-competitive and the official probationary period will begin.

Benefits of Working for NYS

Generous benefits package, worth 65% of salary, including:

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Seniority level

Entry level

Employment type

Full-time

Job function

• Science, Information Technology, and Engineering

Industries

• IT Services and IT Consulting

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