IT Desktop Technician; Dispatch

IT Dispatch Support/Field Support Services

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Job Types: Part-time, Contract

Working Model:
This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for the next on-site visit to troubleshoot and resolve the ticket. The volume of on-site visits is not very heavy so you can take this as a second project too, if you are currently employed and can manage both the positions simultaneously.

Location:

Albany, NY.

Long term contract

Support will be within business hours and in weekdays (M-F). If anything outside, will be communicated to you.

Compensation:
We can pay you in an hourly amount on 1099 for every time you are called to work on-site.

NOTE:

The engineer should have their own laptop to carry while being on-site so you can be connected remotely via support team for instructions/guidelines.

• Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty.
• Hands on experience with Service Now.
• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 Lbs.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.

• Not Applicable

• Contract

• Information Technology

• IT Services and IT Consulting

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