Tech Analyst Rapid Application Development

NYS Office of Information Technology Services provided pay range

This range is provided by NYS Office of Information Technology Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$86,681.00/yr - $/yr

ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time. Under the direction of the Information Technology Specialist 4 (SG-25) for DTO’s Digital Experience Bureau in the Communication Experience (ComX) section, the Technology Analyst 1 Rapid Application Development, will be responsible for programming advanced voice IVR’s and chat bots in cloud environments.

This position will require a working relationship with Other ITS units, vendors, and project staff, to implement new and leading technologies in the Contact Center systems.

We are looking for a highly organized and detail-oriented Technology Analyst 1 Rapid Application Development to join our team. This IT Specialist will manage day-to-day administrative tasks, provide support to leadership to multiple teams, and ensure the efficient operation of the organization. The ideal candidate will be a self-starter who is comfortable working independently and is able to handle multiple tasks and assignments simultaneously.

• Continually learn and implement new technologies. Work with multiple new Cloud-based solutions. Position will also require being able to support vendor-built solutions using these technologies.
• Interface with customers, agency partner staff, and internal staff in a highly professional manner.
• Have the ability and flexibility to consistently accept change, as well as adapt to new technologies and methods.
• Participate in requirements gathering with customers and help solution their technology architecture and environment needs.
• Program and develop in multiple environments and products as well as handle advanced integrations with other environments and products. Preferred programming languages include JavaScript and .NET as well as object-based programming experience.
• Build advanced IVR’s and phone Contact Center applications in multiple solutions, many with connections and integrations to other vendor technologies. This will also require integration with other products such as CRM's, SMS, Chatbots, Email, and other NY State Processing systems.
• Experience with Verizon/Nice Incontact, Salesforce.
• REST Webservice experience, architecture design, security review experience, preferred.
• Troubleshoot bugs found in development and work with vendor to find a fix.
• Assist with troubleshooting when emergency issues arise, including after hours or weekend emergency issues.
• Attend and participate in meetings with internal team staff, vendors, agency customer staff, and vendors.
• Adhere to all training and administration requirements.
• Bring fresh thoughts and ideas to the team to expand on current technology solutions.

• Five (5) years of information technology experience, one (1) year of which must be within the appropriate specialty.
• Substitutions:
  Associate’s degree with 15 semester credit hours in computer science or a related field substitutes for one year of general information technology experience. Candidates in a bachelor’s degree program with at least 15 semester credit hours in computer science or a related field can substitute for one year of general information technology experience.
• Bachelor’s degree in any field including or supplemented by fifteen (15) semester credit hours in computer science or a related field substitutes for three years of general information technology experience. Any bachelor’s degree substitutes for two years of general information technology experience.
• Master’s degree or higher in computer science or related field substitutes for one year of general information technology experience.
• Specialty includes experience within one or more of the following information technology disciplines: artificial intelligence, cloud solutions, human centered design, product management, quality assurance, rapid application development,…