Expert IT Specialist HBITS
Listed on 2026-01-01
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IT/Tech
IT Support, Technical Support
Location: City of Albany
video interview
Tech Valley Talent (TVT) is a HBITS PRIME Vendor, and we have an opening for an Expert IT Specialist HBITS-07-14481
DURATION: 30 Months
LOCATION :
Albany, NY – Hybrid
Provide for IT support for the Health Commerce System (HCS) supporting users with authentication and login issues. They will prepare documentation and conduct formal/informal training sessions to effectively transfer knowledge. These are critical to keep running the MAPP, MDDS, and UASNY application integration with the HCS.
Qualifications- IT Specialist – Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms – beyond that of a Programmer.
- Expert- 84+ months:
Candidate is able to provide guidance to large teams and/or has extensive industry experience and is considered at the top of his/her field. - 84 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.
- 36 Months experience on reviewing and enforcement of Security compliance policy and procedure.
- 36 months experience documenting/writing training materials.
- 36 Months developing and delivering employee training materials.
- 36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.
- 36 months experience lifting up to 25 lbs. of equipment and running cable over and under furniture
- 36 Months experience using Ticket tracking systems (ITSM, Redmine, or equivalent).
- Perform Tier 2 Level support for Health Commerce System (HCS).
- Log and track support tickets. Create, review, and updated user support documentation.
- Provide quality assurance testing for core HCS applications used by HCS users.
- Assist in training and support efforts.
TVT is an Information Technology (IT) professional business leader providing IT services to the public sector. Our firm is founded on the values of high integrity, trust, honesty, and commitment. We take pride in providing exceptional value to our clients by supplying and delivering the best IT project-based and hourly talent across the nation. We are business partners with many technology solution providers such as IBM, AWS, Google, Microsoft, Oracle, Tableau, Salesforce, and others.
Tech Valley Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.
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