Business Systems Analyst

Business Systems Analyst 2 - 10327

Business Systems Analyst 2 – Join to apply for this role at NYS Office of Information Technology Services
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Base pay range: $86,681.00/yr – $/yr.

Under the direction of the Project Manager 3, SG-25, within the Dedicated Support team for the Chamber and the Division of Budget, the Business System Analyst 2, SG-23, will develop requirements for business analysis projects and apply those tools and techniques across program areas.

• Perform standard business analysis activities and develop project artifacts, including elicitation, analysis, validation, and solution assessment; perform SWOT analysis, gap analysis, and stakeholder analysis.
• Analyze current business processes and document requirements for future states; create process models and update documentation for new and existing technologies.
• Create business requirements documents (BRD), functional requirements, non‑functional requirements, user stories, use cases, wireframes, mockups, and business rules.
• Develop user acceptance criteria; work closely with the testing team to develop test cases, create user manuals, and document change requests.
• Maintain internal controls and provide professional customer service.
• Seek creative approaches, take accountability, and collaborate effectively.
• Improve knowledge and skills through required training.
• Communicate effectively with project stakeholders and internal ITS team in both oral and written form.
• Collaborate with team members to ensure work products are clear, consistent, and meet goals; manage emails, attend meetings, and submit and approve timesheets accurately.
• Supervise project management and business analysis staff.
• Perform other duties as assigned.

• Seven (7) years of business analysis experience, including elicitation, solution identification, documentation, validation, and test planning across the SDLC.

• An associate degree may substitute for two years of experience.
• A bachelor’s degree may substitute for four years of experience.
• A master’s degree may substitute for five years of experience.
• A doctorate may substitute for six years of experience.

• 3–5 years as a Business Analyst with focus on technical projects.
• Experience with software development teams and agile/waterfall life cycles.
• Direct client engagement and requirement gathering.
• Public sector experience preferred.

• Requirements elicitation techniques such as interviews, workshops, surveys, and document analysis.
• Translate business needs into clear, concise, and testable technical requirements.
• Create business requirement documents, ERDs, user stories, use cases, functional specifications, and system requirement specifications.
• Mockups, wireframes, and prototypes (Figma).
• Database concepts and SQL.
• Web technologies and architecture.
• Testing methodologies and test plan creation.
• Project management methodologies (Agile, Waterfall).
• Business analysis tools (Azure Dev Ops, Jira, Visio).

• Excellent written and verbal communication and interpersonal skills.
• Ability to explain technical concepts to non‑technical audiences and vice versa.
• Strong analytical and problem‑solving skills.
• Independent and team contributor.
• Effective staff supervision and team culture contribution.
• Strong organization and time‑management skills.
• Multi‑tasking and prioritization.
• Build and maintain client and technical team relationships.
• Facilitate meetings and workshops.
• Attention to detail.

• Adhere to project methodologies and standards.
• Rapidly learn new technologies and business processes.
• Create user guides and training materials.

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. ITS does not hire F1 or H1 visa holders for permanent employment or sponsor non‑immigrant aliens for temporary work authorization visas or permanent residence. Some positions may require fingerprinting, up to 25% travel, or lifting up to 50 lbs.

Some positions are pending Civil Service approval. Eligible positions in New York City…