IT Specialist

We are looking for candidates located in Albany/Johnstown, NY or Baltimore, MD and surrounding areas. Candidates currently residing in these areas or planning to relocate will be considered for this position.

Who we are:

At Vireo Health, we’re not just another cannabis company—we’re a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top-tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it. We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs.

Through employee engagement, community events, and non-profit partnerships, we’re building more than a business—we’re building a community. As we rapidly expand nationwide, we’re looking for talented, driven, and passionate people to join us. If you’re ready to turn your passion into a career, let’s grow the future together.

The IT Engineer will take ownership of customer issues reported and see problems through resolution. (S) he will research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Document troubleshooting and problem resolution steps, creating knowledge base articles when appropriate for routine issues.

Be familiar with regulatory & security standards, best practices, and company requirements.

• Maintains, monitors, and supports the IT infrastructure environment throughout the company; HQ, dispensaries, facilities, distribution centers, and new acquisitions.
• Focus on Azure and Office
  365 suite (Office Apps, SharePoint/One Drive, Teams, User Administration, AD, DC, Servers).
• Administrate and provide Level 1 and 2 support for incidents (problem/issues) or service requests related to Office 365 suite (Office Apps, SharePoint/One Drive, Teams, User Administration, Azure, AD, DC, Servers).
• Identify and resolve network issues across network/voice domains. Develop standard operating procedures and baseline network monitoring standards. Support network transport (LAN / WAN), service delivery (Voice / Data / Collaboration), and network provisioning in accordance with industry best practices and Vireo’s reference Architecture.
• Identify and resolve system and OS-level issues within Vireo’s IT environment. Develop standard operating procedures and baseline system health/performance metrics. Support OS-level reliability and system provisioning in accordance with industry best practices and Vireo’s systems reference architecture.
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
• Coordinate problem resolution among a variety of functional areas and provide subject matter expertise support for diagnosing and resolving problems.
• Be familiar with documentation for assigned technology, configuration standards, and infrastructure architecture.
• Adhere to all Vireo and department processes and standards.
• Participate in upgrade projects and installation activities for new hardware and software components.

• Performs professional-level analysis, evaluation, or research applying basic concepts, practices, and theories of areas within IT information systems.
• Knows and applies IT information systems' fundamental concepts, practices, and procedures. Frequently uses and applies technical standards, principles, theories, concepts, and techniques.
• Interact professionally and effectively through verbal and written communication with all professional contacts emphasizing the Company’s interests.
• Demonstrate adaptability and desire to learn – works productively in the face of ambiguity or uncertainty. Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes. Constructively and resourcefully adapts to changing needs, conditions, priorities, or…