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Senior Help Desk Technician: ITIL-Driven End-User Support

Job in City of Albany, Albany, Albany County, New York, 12201, USA
Listing for: CGS Federal (Contact Government Services)
Full Time position
Listed on 2026-01-08
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Location: City of Albany

A federal service provider in Albany seeks a Senior Help Desk Technician for Level 1 & 2 support services. The role involves troubleshooting, user training, backup support, and maintaining IT inventories. Candidates should have at least one year of experience with Adobe Connect and be familiar with ITIL practices. This position offers a competitive salary and a comprehensive benefits package including health insurance and a 401k plan.
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Position Requirements
10+ Years work experience
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