Business Analyst

Business Analyst – Business Operations and Content Strategy

CGS is looking for a Business Analyst to work with a large federal agency. The role involves partnering with internal business owners and external partners to understand new business opportunities and define functional requirements.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting‑edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. At CGS, we support professional growth through learning opportunities.

Employment Type:

Full‑Time
Base Pay Range: $60,000 – $110,000 per year

• Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various stakeholders.
• Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements.
• Develop comprehensive documentation that meets organizational standards, including basic system architectural diagrams/wireframes, concepts of operations, monthly status reports.
• Create high‑level briefings and communication materials for customers, management, and executive stakeholders.
• Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation.
• Evaluate program materials and develop innovative approaches for improvement.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content.
• Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements.
• Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation.
• Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues.
• Support a continuous improvement process by providing recommendations on improving products, services, and processes.
• Manage client interaction and expectations regarding team efforts.
• Identify and coordinate cross‑team dependencies and collaboration.
• Continually seek opportunities to increase customer satisfaction, develop and deepen long‑lasting client relationships.

• Must be a U.S. Citizen.
• Bachelor's Degree in Computer Science, Engineering, or a related field.
• Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance.
• 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes.
• Experience working with phase‑based and Agile delivery methods.
• Experience with Jira or other Agile tools.
• Ability to clearly communicate technical concepts to both technical and non‑technical users.
• Must be able to work well both in a team environment and independently.
• Must possess exceptional attention to detail.
• Excellent interpersonal and communication skills.
• Familiarity with government projects and policy/procedures teams.
• Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day‑to‑day basis.
• Experience in managing client requirements and small teams.
• Excellent analytical skills and business presentation skills.

• Experience supporting DHS HQ or other U.S. Federal Agencies.
• Experience tracking and reporting project or program delivery progress and budget execution.
• Experience developing project briefs and reports for non‑technical audiences.
• Knowledge of the federal acquisition lifecycle.
• Familiarity…