Network Support Engineer

* Top Skills' Details
* 1. Strong understanding of Networking Fundamentals and familiarity with Cisco Meraki - switching, routing, wireless, etc.

-- Heavy Cisco Environment (Cisco Certified Network Engineer preferred). Will need too be able to do maintenance tasks in data center(s) and network closets (hands on physical network maintenance).
2. Fundamentals around Windows - Seeking Windows Server experience as well cloud experience (Azure preferred, AWS acceptable).

Experience with patching and scripting (back end / systems support skills are highly preferred). Nearly all servers are on the cloud / very small on-prem server presence. This person needs to be able to provide high level technical support or "desktop" support in a Windows OS environment as things arise outside of networking
3. Cloud experience - Building net new infrastructure based services within the cloud (Azure) as well as maintaining existing systems on the cloud

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Collaborate with the IT service desk and infrastructure teams on the deployment, configuration, and maintenance of network technologies across cloud and on-prem environments.

* Design, install, configure, and support Cisco routers, switches, Meraki access points, and firewalls, as well as Azure virtual networks, VPN gateways, and network security groups (NSGs).

* Implement and manage hybrid connectivity solutions such as Azure Express Route, Site-to-Site VPNs, and Meraki SD-WAN for secure and reliable communication between offices and cloud environments.

* Monitor and optimize network performance across both Azure virtual networks and on-premises Cisco infrastructure, using tools such as Azure Network Watcher and Meraki Dashboard.

* Install, configure, and update network software and firmware; maintain hardware, licenses, and virtual network devices.

* Document network topology, configurations, and policies-including Azure resource groups, VNets, and subnets-and maintain detailed runbooks.

* Test network protocols, ensure stable and secure server and cloud connectivity, and coordinate changes following best practices.

* Enhance network security by implementing and auditing firewall rules, Azure Private Endpoints, and VPN access controls, in collaboration with the information security team.

* Evaluate, recommend, and deploy next-generation solutions to improve scalability, availability, and security across Cisco, Meraki, and Azure ecosystems.

* Provide technical support and troubleshooting for network incidents, including Azure connectivity issues and Meraki wireless network performance.

* Train junior IT staff in network operations, cloud connectivity, and security best practices.

* Maintain compliance with industry standards, including Zero Trust Networking and Microsoft Cloud Adoption Framework principles.

* Plan network capacity to meet demand in online traffic and remote connectivity.

* Manage vendor relationships and coordinate subcontractor activities related to Cisco/Meraki installations or Azure network projects.

* Other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the qualifications, knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

* Collaboration and Interaction:
Enhances relationships and engages with internal/external partners who may not be familiar with the subject matter. Ability to adapt to differing audiences and advise others on complex matters.

* In-depth knowledge of Microsoft Azure networking, including VNets, NSGs, Express Route, VPN Gateway, Private Link, Application Gateway, and Azure Firewall.

* Strong expertise in Cisco network administration, including Layer 2/3 switching, routing protocols (EIGRP, OSPF, BGP), and Cisco and Meraki firewalls.

* Practical experience with Cisco Meraki cloud-managed networking-configuration, monitoring, and troubleshooting via the Meraki Dashboard.

* In-depth understanding of wireless networking concepts, including RF fundamentals, 802.11 protocols, and Wi-Fi security standards.

* Proficiency in deploying, configuring, and troubleshooting Cisco and Meraki wireless solutions, including site surveys, controller configuration, and performance tuning.

* Ability to design and maintain hybrid network topologies that integrate on-premises systems with cloud infrastructure.

* Familiarity with network automation and scripting tools (e.g., Power Shell, Azure CLI, or Python) a plus.

* Excellent analytical and troubleshooting skills for complex networking and connectivity issues.
* Strong understanding of network security principles, VPN technologies, and identity-based access control.

* Excellent communication skills to collaborate across teams and present technical solutions to non-technical audiences.
EDUCATION and/or

EXPERIENCE:

Bachelor's degree in Computer Science, Information…