Information Technology Specialist

Position: Information Technology Specialist 2 - Hourly - 10322
Location: City of Albany

Information Technology Specialist 2 - Hourly - 10322

Position within the NYS Office of Information Technology Services.

Description

Under the general direction of an Information Technology Specialist 3, SG-23, within the Chief Technology Office, Sector B, Client Compute, the Information Technology Specialist 2/Client Compute, Hourly SG-18, will function as general desktop support staff for the Client Compute team within the NYS Office of IT Services (ITS). Positions such as this will be assigned to a variety of locations in support of Sector B’s client agencies and may require lifting equipment weighing up to 50 pounds, intermittent travel, and some overtime.

Responsibilities

• Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group;
• Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests;
• Collaborate with Subject Matter Experts within other focus areas as workload dictates;
• Install, load, and configure software and applications;
• Troubleshoot and provide technical assistance to clients;
• Maintain a dynamic knowledge of the core products used by supported clients;
• Document diagnostic steps taken to troubleshoot/resolve clients’ issues;
• Work with vendor support to resolve technical problems with agency equipment and software; and
• Train and orient users on hardware and software where appropriate.

Qualifications

Minimum Qualifications

• Either a bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science;
• or a bachelor's or higher-level degree in any field and one year of experience in information technology;
• or 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of experience in information technology;
• or two years of experience in information technology.

Additional Comments

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

Benefits of Working for NYS Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

EEO Statement

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Science, Information Technology, and Engineering

Industries

IT Services and IT Consulting

Pay Range

$66,951.00/hr – $85,138.00/hr

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