IT Coordinator

• Pay or shift range: $22.85 USD to $28.56 USD
  This is the target starting salary range for this position. When determining compensation, we analyze and carefully consider several factors, including skill set, experience, location, and job-related qualifications.

NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We’re independent and vendor-neutral, so we have our clients’ best interests  NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.

The IT Coordinator supports NYSTEC’s Information Technology and Corporate Information Security functions by coordinating administrative, operational, financial, compliance, and project-related activities that help the department deliver reliable, secure technology services.

This role manages invoice intake and tracking, maintains accurate information in IT and security systems and tools, assists with planning and coordination activities, and supports the completion of recurring operational processes once supporting frameworks and workflows are established.

The position is well suited for a highly organized, detail-oriented individual who is interested in learning IT, cybersecurity, and business operations while building a long-term career in technology.

• Coordinate routine IT and Corporate Information Security administrative and operational activities, including scheduling, planning support, follow-ups, documentation, and status tracking.
• Coordinate departmental operational workflows by maintaining Kanban boards, tracking Unusual Service Requests (USRs), facilitating work intake, identifying aging work items, and providing visibility into operational priorities and workload.
• Manage IT invoice intake, tracking, validation, and routing to ensure timely review, approval, and processing in coordination with Finance, vendors, and IT leadership.
• Maintain accurate records for IT and information security purchases, renewals, contracts, invoices, service requests, operational activities, and related departmental information.
• Populate, update, and maintain information in IT and governance systems, including operational tools, documentation repositories, asset inventory, and compliance management platforms such as Hyperproof.
• Assist with coordination of IT and information security projects and initiatives by organizing meetings, documenting action items, tracking deliverables, and following up with stakeholders.
• Support IT procurement, vendor coordination, renewal tracking, and governance activities by gathering information, preparing documentation, maintaining status visibility, and coordinating follow-up on assigned actions.
• Develop and maintain reports, trackers, dashboards, and summaries that provide visibility into IT activities, invoices, projects, and operational priorities.
• Create and maintain process documentation, checklists, knowledge articles, and standard operating procedure materials for recurring IT coordination activities.
• Perform other duties as assigned.

• Effective organizational skills with the ability to manage multiple tasks, deadlines, follow-ups, and priorities.
• High attention to detail and commitment to maintaining accurate information, records, and documentation.
• Effective written and verbal communication skills, with the ability to interact professionally with internal stakeholders, vendors, and cross-functional teams.
• Ability to follow established processes while asking thoughtful questions and escalating issues when guidance is needed.
• Comfort working with business systems, spreadsheets, shared…