First-Line IT Helpdesk Specialist
Listed on 2026-10-06
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IT/Tech
HelpDesk/Support, Technical Support, Desktop Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Collabera is seeking a Helpdesk Associate Analyst in Albany, NY for a 9+ month position. This entry-level role requires an IT Associate, Bachelor's degree, or IT certification. The successful candidate will provide technical support for desktop, laptop, printer, and network issues primarily via phone, handling around 25-40 calls per day.
Qualified applicants will possess 1 to 3 years' experience in a Helpdesk or Customer Service environment and must be proficient in troubleshooting and customer interactions. This role aims for high-first call resolution and quality scores.
As a First-Line IT Helpdesk Specialist, you will play an important part at Collabera in City of Albany, NY, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the First-Line IT Helpdesk Specialist role in the description above.
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