UX Engineer Level 2

Company: Diverse Agile Solutions (DAS)
Position Type: Contract
Location: Albany, NY / Remote Eligible
Work Arrangement: Remote/Hybrid - Subject to Program and Manager Approval

Diverse Agile Solutions (DAS) is a certified MBE/SBE/DBE technology services firm specializing in IT staffing, Agile transformation, cloud, cybersecurity, Dev Sec Ops , software development, and enterprise technology modernization.

We are seeking an experienced UX Engineer Level 2 to join our team supporting a major New York State (NYS) technology initiative
. The ideal candidate will bring strong UX engineering, user research, design thinking, and front-end development experience, with the ability to collaborate effectively with business stakeholders, developers, and technical teams.

The UX Engineer Level 2 will work as part of a team of problem solvers to understand business goals, identify user needs, and develop user-centered technology solutions.

The consultant will support the full UX lifecycle - from user research and journey mapping through wire framing, prototyping, usability testing, implementation, and ongoing application support.

Experience working within an Integrated Eligibility System (IES) program or a Health and Human Services (HHS) environment is highly desirable.

• Collaborate with team members, business stakeholders, and technical teams to understand business objectives and solve complex business problems.
• Design, develop, and implement client-facing and internal applications supporting NYS strategic initiatives.
• Apply enterprise architecture concepts across application areas to develop delivery models that align technology capabilities with NYS business needs.
• Gather and analyze information from multiple sources, incorporating stakeholder perspectives into UX solutions and recommendations.
• Address application defects and enhancements throughout the application support lifecycle.
• Participate in incident resolution and post-implementation support activities as required.
• Develop and execute user research plans, including:
  • Surveys
  • User interviews
  • Focus groups
  • Other qualitative and quantitative research methods
• Analyze user research findings and communicate results and recommendations to internal and external stakeholders.
• Plan and facilitate design-thinking workshops, including:
  • Journey mapping
  • User needs modeling
  • Persona development
  • Other collaborative UX activities
• Create UX deliverables including:
  • User models and scenarios
  • User stories
  • User flows
  • Wireframes
  • Interactive prototypes
  • Mockups
  • Storyboards
  • Sitemaps
  • Journey maps
• Plan and conduct usability testing.
• Analyze user feedback, behavioral data, and activity metrics to identify opportunities for improving the user experience.
• Iterate on designs based on research, testing, stakeholder feedback, and quantitative UX metrics.
• Work closely with software developers to translate designs into functional applications.
• Assist with content development and information architecture.
• Develop and iterate on coded prototypes when needed to validate or improve UX solutions.
• Collect and analyze quantitative and qualitative UX metrics to support usability validation and design decisions.
• Design experiences that work effectively across multiple devices and platforms, including:
  • Responsive web applications
  • iOS
  • Android
• Perform other duties as assigned.

• 7+ years of professional experience working on complex technology projects.
• 2+ years of experience in a leadership role as a UX Engineer.
• 7+ years of experience in UI/UX engineering across the full lifecycle of UX design deliverables.
• Demonstrated experience creating and