Senior E-Business Manager

Location: Albany, NY Category: Professional Positions Job Type: Full-time Posted On: Thu Oct 1 2026

The Office of System-wide Procurement seeks a Senior E-Business Manager to provide strategic leadership and operational oversight of SUNY's eProcurement Solution (Jaggaer System) and related procure-to-pay initiatives.

This position is responsible for driving the continuous improvement, expansion, governance, and optimization of SUNY's system-wide eProcurement program.

The Senior E-Business Manager serves as a key liaison among SUNY campuses, System Administration, technical partners, suppliers, and external stakeholders to ensure procurement technologies effectively support institutional needs while maintaining compliance with New York State laws, policies, and procurement best practices.

This position combines advanced procurement expertise with business process analysis, technology management, project leadership, and stakeholder engagement to deliver efficiencies, enhance user adoption, strengthen compliance, improve spend visibility, and maximize the value of SUNY's eProcurement investments.

The Senior E-Business Manager will oversee system enhancements, supplier enablement initiatives, campus onboarding activities, reporting and analytics, training programs, and strategic procurement technology projects while serving as a subject matter expert for eProcurement operations across the SUNY system.

• Lead the administration, governance, and continuous improvement of SUNY's eProcurement program and related procure-to-pay technologies.
• Develop and implement strategic initiatives to improve procurement efficiency, user experience, compliance, transparency, and cost savings.
• Partner with SUNY leadership to establish program priorities, performance metrics, and long-term technology roadmaps.
• Identify opportunities for process automation, standardization, and integration across campuses.
• Monitor industry trends, emerging technologies, and best practices in eProcurement and digital procurement transformation.

• Serve as the primary functional lead and subject matter expert for the Jaggaer platform and related procurement systems.
• Manage system configurations, workflow enhancements, catalog management, user access governance, and system optimization efforts.
• Lead testing, validation, and implementation of system upgrades, enhancements, and new module deployments.
• Coordinate with ERP teams, technical support staff, vendors, and campuses to resolve complex system issues and improve integrations.
• Oversee data quality initiatives and ensure the integrity of supplier, catalog, and procurement-related information.

• Serve as the senior liaison between System Administration and SUNY campuses on all eProcurement-related matters.
• Build strong partnerships with procurement, accounts payable, finance, information technology, legal, and operational stakeholders.
• Facilitate campus working groups, advisory committees, and stakeholder meetings to gather feedback and drive improvements.
• Lead communications regarding system updates, policy changes, program enhancements, and implementation activities.
• Escalate and resolve highly complex campus issues related to procurement technology and business processes.

• Oversee supplier onboarding, catalog management, and supplier enablement activities.
• Collaborate with strategic suppliers and campus procurement offices to improve supplier participation and electronic transaction capabilities.
• Support system-wide sourcing and procurement initiatives through technology solutions and process improvements.
• Monitor procurement transactions and workflows to ensure operational effectiveness and compliance.
• Ensure procurement activities align with SUNY policies and New York State procurement requirements.

• Lead major eProcurement implementation projects, enhancements, and enterprise initiatives.
• Develop project plans, timelines, communication strategies, and performance measures.
• Coordinate cross-functional project teams and manage relationships with vendors and consultants.
• Support campus onboarding activities, procure-to-pay implementations, and change management efforts.
• Ensure successful adoption of new technologies, business processes, and system capabilities.

• Develop and maintain program metrics, dashboards, and…