Senior Application Analyst

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! This position requires on-site work at 4 Winner's Circle, Albany, NY. You must be local to Albany, NY in order to qualify for this position.

The Senior Application Analyst serves as a trusted advisor and subject matter expert for enterprise applications, partnering with business stakeholders to optimize technology solutions, improve business processes, and deliver measurable business value. Responsible for the support, enhancement, and continuous improvement of assigned applications, this role leverages technical expertise and business acumen to ensure technology solutions align with organizational objectives and operational needs.

Reporting to an IT Applications Manager, the Senior Application Analyst partners with business leaders and stakeholders to align technology solutions with operational and strategic objectives. The Senior Application Analyst combines application expertise, business acumen, and consultative problem-solving skills to maximize the value of enterprise applications, drive continuous improvement, and deliver technology-enabled business outcomes. Acting as both a subject matter expert and strategic partner, this individual collaborates with stakeholders to identify opportunities for improvement and ensure enterprise applications effectively support organizational goals.

• Develop collaborative partnerships with business leaders and stakeholders, providing consultative guidance on application capabilities, technology opportunities, and solution options.
• Gain a comprehensive understanding of business strategies, objectives, processes, and challenges.
• Partner with business units to identify opportunities to improve operational efficiency, enhance user experience, mitigate risk, and drive business value through technology.
• Translate business needs into actionable technology strategies, system enhancements, and process improvements.
• Facilitate alignment between business stakeholders and technical teams to ensure successful solution delivery.
• Promote the effective adoption and utilization of technology solutions across the organization.

• Act as the primary subject matter expert for assigned applications and business areas, partnering with stakeholders to maximize the value, effectiveness, and strategic alignment of technology solutions.
• Administer, configure, maintain, and support enterprise banking, lending, and business applications.
• Ensure application stability, performance, security, and reliability through proactive monitoring and issue resolution.
• Provide advanced troubleshooting and root cause analysis for complex business and technical issues.
• Act as the primary liaison with application vendors to manage support requests, incidents, upgrades, and enhancement opportunities.
• Support daily operations through application administration, end-user support, business analysis, and issue resolution to ensure system stability and effectiveness.
• Participate in an on-call support rotation as required.

• Partner with stakeholders to align application roadmaps, technology strategies, and enhancement priorities with business objectives.
• Identify, recommend, and implement technology solutions, process improvements, and workflow automation opportunities that enhance business performance and operational efficiency.
• Lead the execution of application enhancements and small-to-medium-sized technology initiatives.
• Participate in larger enterprise projects as a technical lead, subject matter expert, or business partner representative.
• Coordinate system testing activities, including functional, integration, regression, and user acceptance testing (UAT).
• Ensure all system changes comply with organizational change management policies and procedures.
• Collaborate with vendors and internal stakeholders to evaluate, implement, and optimize new functionality and system enhancements.

• Serve as a mentor and resource to team members by sharing knowledge, expertise, and best practices.
• Support onboarding and knowledge transfer activities for new team members.
• Contribute to cross-training initiatives that improve team capability, operational continuity, and resiliency.
• Develop and maintain application documentation,…