Implementation Manager

Professional Services United States Lakewood,Colorado Billings,Montana Latham,New York Lubbock,Texas Plano,Texas
Salary: USD 85000.Annually

The Implementation Manager leads a team responsible for delivering successful software implementations and exceptional client experiences. This role is accountable for team performance, employee development, resource capacity, project health, delivery quality, and client outcomes. The Implementation Manager partners cross-functionally to remove barriers, manage risks, and ensure consistent execution while driving continuous improvement in implementation processes, team capabilities, and operational efficiency.

Implementation Delivery

• Oversee software implementations from project kickoff through go-live and transition to support.
• Ensure implementations are delivered on time, within scope, and aligned with client expectations.
• Monitor project health, milestones, dependencies, risks, and escalations.
• Identify implementation barriers and drive timely resolution across functional teams.
• Establish consistent implementation processes, standards, and best practices.
• Lead, coach, and develop implementation consultants, specialists, and/or trainers.
• Set clear performance expectations and provide ongoing feedback and coaching.
• Assess team capabilities and identify skill gaps, training needs, and development opportunities.
• Support succession planning, talent development, and retention.
• Promote accountability, collaboration, and continuous improvement.

Resource & Capacity Management

• Align implementation resources with workload, project complexity, required skill sets, and client priorities.
• Monitor team capacity, utilization, and upcoming demand.
• Assign or influence project staffing based on experience and implementation requirements.
• Identify resource constraints and proactively recommend staffing or workload adjustments.

Client Experience

• Serve as a leadership escalation point for implementation-related client concerns.
• Ensure teams establish clear expectations regarding scope, timelines, responsibilities, and deliverables.
• Monitor implementation quality and client satisfaction.
• Partner with clients and internal stakeholders to address risks that could impact adoption or go-live success.

Cross-Functional Leadership

• Collaborate with Sales, Product, Support, Customer Success, Professional Services, and other operational teams.
• Facilitate effective handoffs from sales through implementation and from implementation to ongoing support.
• Communicate recurring client needs, product gaps, and implementation challenges to appropriate stakeholders.
• Ensure commitments made during the sales process are understood and operationally achievable.
• Monitor key implementation metrics such as:
• Time to go-live
• Capacity
• Client satisfaction
• Project completion rates
• Forecast accuracy
• Implementation backlog
• Maintain accurate project/resource forecasts and communicate changes in expected demand.
• Ensure appropriate time tracking, project documentation, and operational reporting.
• Identify opportunities to increase efficiency, scalability, and profitability of implementation services.

Process Improvement & Strategy

• Standardize implementation methodologies, documentation, tools, and workflows.
• Analyze implementation trends to identify recurring operational issues.
• Develop scalable approaches for different client sizes, complexity levels, or implementation models.
• Partner with leadership on initiatives to improve the overall implementation operating model.
• Support adoption of new tools, automation, remote delivery models, and process improvements.

Required Qualifications

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 5+…