Senior Network & Systems Technician; Citrix & VMware Infrastructure

Capital Region BOCES provides both educational programs and educational support services, including an extensive IT division (NERIC) that serves over 200 school districts locally and statewide. We are preparing students & educators for success, and we employ hundreds of individuals who support that mission. Our team ensures that educational programs are administered, and schools run efficiently and effectively so our kids receive a world-class education.

They are guided by 5 commitments that support their mission and purpose—Service, Value, Excellence, Improvement and Leadership.

What you will do:

As the Senior Network & Systems Technician focused on supporting the Server Infrastructure team at NERIC with Citrix and VMware infrastructure, you will lead the work of the team that strives to ensure that critical server environments and virtual application delivery services are highly available and operating effectively and efficiently for our subscribing school districts. In your role, you can expect the following:

• Your day will be busy administering, configuring, and securing Citrix Cloud DaaS, Citrix Virtual Apps and Desktops architecture, and VMware virtualization platforms.
• You will handle Citrix policies, VDAs, MCS/PVS concepts, Store Front/Workspace, Gateway/Net Scaler ADC, Cloud Connectors, and application delivery.
• You will manage core Windows Server components, Active Directory, Group Policy, DNS, certificates/PKI, storage, identity, and security fundamentals while utilizing Power Shell for automation.
• Every interaction is a unique challenge, which includes analyzing complex multi-layer incidents, isolating root causes, and restoring service under pressure.
• You will be part of a customer service organization, using your technical aptitude to plan and lead technical projects, maintenance windows, migrations, upgrades, and disaster-recovery tests.
• You will lead and mentor the team, prepare clear technical documentation, diagrams, procedures, and staff training materials to keep our organization and client school districts running smoothly.

Why this is a great job:

You will make a difference! At the end of each day, you will leave your office with a sense of satisfaction that you made an impact on technology in education. Along with great job satisfaction, you will receive:

• Platinum level, co-pay-based health insurance program;
  Individual or Family options available and BOCES pays 76% of the premium.
• Amazing professional development opportunities to stay on top of industry trends and best practices.
• Extremely generous paid time off, including 15 paid holidays, four weeks of vacation and a separate bank of sick/personal time.
• Membership in a public, pension-based retirement system.

What you bring to our team:

• College Degree in Computer Science, Information Technology, or a closely related field with at least 2–3 years of experience supporting computer systems and networks. A High School Diploma and at least 4 years of applicable experience will be considered. At least one year of experience as a team leader or project leader is required.
• Strong foundational knowledge of Citrix Cloud/Virtual Apps, VMware, Windows Server administration, and network security fundamentals.
• Ability to communicate clearly under pressure via phone, email, web-conferencing, and in-person to establish effective working relationships with customers, vendors, and managers.
• Ability to prepare clear technical diagrams, reports, and maintain accurate environment records.
• Passion to help others, great customer service skills, a personal drive for continuous learning, and a desire to develop your skills. Any experience working in school district operations is ideal but not required.

As an Equal Opportunity Employer, we invite you to view our policy, go to our website at https://www.capitalregionboces.org/employment/