Operations Analytics Lead

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients.

Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS
2.

Pay Rate: $55.28 - $56.73 per hour during the 6-12-month contract term. $125K upon conversion.

Location:

Albany, NY - Hybrid schedule in office twice a week and every other Friday.

We are seeking a Operations Analytics Lead to lead operational analytics, observability, systems administration coordination, and KPI/OKR governance across enterprise applications and technology services. This role will drive the collection, validation, analysis, and reporting of operational metrics while using tools such as Splunk or Dynatrace to improve visibility into application health, infrastructure performance, service reliability, and business outcomes. The role partners with application, infrastructure, development, security, and business teams to identify issues, guide root-cause analysis, streamline operational processes, and transition repeatable metrics and reporting activities to the Operations team.

Define and maintain metric definitions, targets, owners, data sources, collection schedules, and validation controls. Consolidate KPI/OKR data and communicate performance against objectives.

Develop and optimize SPL searches, reports, alerts, dashboards, and scheduled reports. Analyze application, system, security, and integration logs; monitor HTTP status codes, errors, transaction failures, ingestion trends, and recurring patterns; and translate findings into actionable operational insights.

Use analytical capabilities for application performance monitoring, distributed tracing, service-flow analysis, infrastructure visibility, anomaly detection, and alerting. Correlate performance indicators with logs and events to help isolate service degradation and accelerate root-cause analysis.

Build operational scorecards and dashboards using appropriate analytics and visualization tools, such as Power BI, Splunk dashboards, and Excel. Track availability, latency, error rates, incident trends, SLA/SLO performance, capacity, workload, and automation outcomes.

Coordinate and support administration of Linux/Unix and Windows environments, application servers, middleware, and integration platforms. Relevant areas may include JBoss, Mule Soft, Twilio integrations, service configuration, access and permissions, certificates, scheduled jobs, deployments, patching coordination, capacity monitoring, and environment health checks.

Use Shell/Bash, Python, and, where appropriate, Java or API-based integrations to automate data collection, log processing, recurring reports, health checks, alert enrichment, and routine operational tasks.

Partner with application and infrastructure teams to investigate incidents, correlate logs and metrics, identify root causes, document corrective actions, and track recurring issues through resolution. Support incident, problem, and change-management processes.

Review monitoring coverage, alert thresholds, dashboards, and escalation paths. Reduce noisy or duplicate alerts, improve signal quality, and support service availability, resilience, and operational readiness.

Manage milestones, dependencies, risks, action items, and reporting commitments. Work with business owners, engineering teams, application support, and leadership to establish accountability and communicate operational performance.

Lead cross-functional tracking and coordination of production issues, application defects, incident…