Director, AI-Driven IT Helpdesk & Service Delivery
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IT/Tech
Job Description & How to Apply Below
KPMG is seeking a Director, Digital Desk to join our Digital Nexus Technology organization. This hybrid role leads the enterprise IT helpdesk strategy, workforce forecasting, and KPI governance across onshore and offshore teams.
Ideal candidates bring 10+ years in ITSM, 5+ years in people management, and hands-on experience with Service Now, Now Assist, and Nice CXOne, plus ITIL expertise and a track record of AI-driven service improvements.
As a Director, AI-Driven IT Helpdesk & Service Delivery, you will play an important part at HITEC in City of Albany, NY, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Director, AI-Driven IT Helpdesk & Service Delivery role in the description above.
We appreciate your interest in this position.
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