Manager Information Technology Services , Box PIMS

The New York State Education Department’s Office of Information Technology Services (ITS) is seeking applicants for a Manager Information Technology Services 1 position. Under the direction of the Assistant Director Information Technology Technical Services 1, the incumbent of this position will manage the department’s Automation Support Center (ASC) Help Desk/Training, Audio-Visual Unit, and Executive Support. Together, these units provide training and support for standard SED software deployed throughout the department, audio-visual services to SED conference rooms, and serve as technical liaison for executive offices and department special events.

Duties of this position include, but are not limited to, the following:

• Develop work plans, budgets, and direct activities of the units;
• Oversee and direct ITS Help Desk and audio-visual related procurements, including equipment, software and contracts;
• Manage staff and projects in the ITS Help Desk/Training unit, Audio Visual Unit and Executive Support Unit;
• Coordinate technical guidance for NYSED program areas;
• Assist in overall planning, supervision, and operation of ITS;
• Assist in setting strategic IT priorities and coordinate ASC activities;
• Serve as ITS technical liaison for Commissioner’s Office and Board of Regents office including technical coordination for the monthly Board of Regents meetings;
• Contribute to the development of the Information Technology Services office as a provider of information management services to the Department; and
• Motivate staff to provide quality services with a strong customer service focus and continuously improve the type and level of services offered.

Reassignment:
Candidates must have one year of permanent competitive or 55b/c service as a Manager Information Technology Services 1.

Eligible List Appointment:
Candidates must be reachable on the Civil Service eligible list for this title. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter.

Section 52.6 Transfer:
Candidates must have one year of permanent competitive or 55b/c service in a title allocated SG‑25 or higher eligible to transfer under Section 52.6 of the Civil Service Law.

For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website. (Use the "Apply for this Job" box below)..cfm

55b/c Appointment:
This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must possess a current 55b/c eligibility letter and meet the minimum qualifications.

Provisional Appointment:
In the absence of an eligible list with three or more candidates willing to accept a position, a temporary provisional appointment may be considered. For provisional appointment, candidates must be a current New York State Education Department employee AND have one year of permanent competitive, non-competitive NY HELPS***, or 55-b/55-c service as a Chief Computer Operator, Information Technology Specialist 3, Information Technology Specialist 3 (Data Communications), Information Technology Specialist 3 (Database), Information Technology Specialist 3 (Programming), Information Technology Specialist 3 (Systems Programming), Information Technology Specialist 4, Information Technology Specialist 4 (Data Communications), Information Technology Specialist 4 (Database), Information Technology Specialist 4 (Operations), or Information Technology Specialist 4 (Systems Programming).

Provisional candidates must take the examination for Manager Information Technology Services 1 when it is next…