Senior Manager — Omnichannel Customer Support Operations
Listed on 2026-10-07
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Management
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Customer Service/HelpDesk
Bob's Discount Furniture is seeking a Customer Support Senior Manager (Operations) to lead cross-site, multi-channel contact center operations, including voice, chat, SMS, and email. You will drive performance through data, VOC insights, and KPI scorecards while partnering with internal teams and third-party vendors to uplift the customer experience.
You will coach senior staff, manage staffing and compliance, and push strategic initiatives across the organization.
This role, Senior Manager — Omnichannel Customer Support Operations at Bob's Discount Furniture, could be your next opportunity.
We have an opening for a Senior Manager — Omnichannel Customer Support Operations in City of Albany, NY, United States within Management & Operations, Sales.
This role, Senior Manager — Omnichannel Customer Support Operations at Bob's Discount Furniture, could be your next career step.
Are you ready to take on the Senior Manager — Omnichannel Customer Support Operations role at Bob's Discount Furniture?
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