LPN Clinical Scheduler

POSITION DESCRIPTION

TITLE:             Licensed Practical Nurse (LPN) Clinical Scheduler

STATUS:         Non-Exempt

HOURS:           Full Time; 8:00am to 4:30pm, Monday Through Friday

REPORTS TO:     Director of Patient Services

POSITION SUMMARY:

The Licensed Practical Nurse (LPN) Clinical Scheduler is responsible for coordinating and scheduling all patient visits for assigned clinicians within designated geographic territories. The Clinical Scheduler utilizes clinical knowledge and scheduling expertise to ensure patients receive services in accordance with physician orders, individualized plans of care, Scope of Practice of Clinicians, agency policies and procedures and State/Federal regulations.

The Clinical Scheduler works collaboratively with Clinical Managers, Intake, Authorizations, Field Clinicians, and at times, outside patient caregivers or patients directly, to ensure continuity of care and efficient utilization of agency resources. All organizational functions are performed accurately and in a timely manner. The Clinical Scheduler is responsible for ensuring all communication and scheduling activities are conducted in accordance with Marquis Certified Home Health Agency policies and procedures, State/Federal regulations, payer requirements, and HIPAA guidelines.

POSITION RESPONSIBILITIES:

• Coordinates and schedules all patient visits for assigned clinicians and territories

• Assigns visits based on patient needs, clinician competencies, clinical scope of practice, geographic considerations, and productivity expectations

• Ensures visit frequencies are scheduled according to physician orders and approved plans of care

• Coordinates Start of Care (SOC), Resumption of Care (ROC), Recertification, Routine, Supervisory, and Discharge visits.

• Monitors clinician schedules daily and adjusts assignments to address admissions, urgent visits, cancellations, staffing changes, and patient needs

• Utilizes clinical judgment to identify and escalate scheduling concerns that may impact patient safety, continuity of care, or regulatory compliance

• Collaborates with clinical management staff to ensure timely completion of all ordered visits

• Communicates effectively with patients, caregivers, clinicians, physicians, referral sources, and agency staff regarding scheduling matters

• Maintains accurate scheduling information within the Electronic Health Record (EHR) system

• Documents scheduling changes, communications, and visit coordination activities according to agency policies and procedures and directly with clinicians

• Assists in monitoring clinician productivity, caseload distribution, and territory coverage

• Coordinates staffing coverage for clinician absences, vacations, holidays, and emergency situations

• Maintains confidentiality of all patient, employee, and agency information

• Provides exemplary customer service to all internal and external customers

• Participates in departmental meetings, performance improvement activities, and training programs as required

• Ensures compliance with agency policies, Medicare Conditions of Participation, New York State Department of Health regulations, HIPAA requirements, and other applicable regulatory standards

• Performs additional duties, responsibilities, and special projects as assigned by the Director of Patient Services for the smooth operation of the agency

POSITION QUALIFICATIONS:

1. Current, active, and unrestricted New York State Licensed Practical Nurse (LPN) License required.

2. Minimum one (1) year of nursing experience required.

3. Minimum of 6 months of home health care experience preferred.

4. Knowledge of Medicare Home Health regulations, home care operations, and clinical visit requirements preferred.

5. Strong organizational, time management, and multitasking skills.

6. Excellent communication, customer service, and problem-solving abilities

Proficiency with Electronic Health Records (EHR) systems and scheduling software (Home Care Home Base).

7. Working knowledge of computers including Microsoft Outlook, Word, Excel, Teams, and other office software required.

8. Ability to work independently and collaboratively in a fast-paced environment

Knowledge of medical terminology required.

8. Experience with Homecare Homebase (HCHB) or comparable home health software preferred.

• Competitive salary

• Health, dental, and vision insurance

• PTO + paid holidays

• Professional growth opportunities

• Supportive team environment