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Quality Assurance Associate: Call Center Excellence

Job in Albany, Albany County, New York, 12110, USA
Listing for: Paper Alternative Solutions, Inc
Full Time position
Listed on 2026-10-11
Job specializations:
  • Quality Assurance - QA/QC
    Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager
Salary/Wage Range or Industry Benchmark: 19000 - 28000 USD Yearly USD 19000.00 28000.00 YEAR
Job Description & How to Apply Below

Paper Alternative Solutions Inc. is seeking a Quality Assurance team member to uphold the highest standards of quality and compliance for our client, Conduent. This in-office role ensures daily QC checks, calibration, and thorough feedback across call center processes.

Responsibilities include auditing SLAs, participating in calibration, and providing analytical insights to improve performance. OT and occasional Saturday shifts may be required to meet business needs.

We are seeking a motivated Quality Assurance Associate:
Call Center Excellence to join Paper Alternative Solutions, Inc in Latham, NY, United States.

We invite applications for the Quality Assurance Associate:
Call Center Excellence position located in Latham, NY, United States.

The following position is for a Quality Assurance Associate:
Call Center Excellence with Paper Alternative Solutions, Inc.

Our group is growing, and we are hiring a Quality Assurance Associate:
Call Center Excellence in Latham, NY, United States.

Position Requirements
10+ Years work experience
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