Field Service Technician - Albany NY

Field Service Technician – Albany, NY at Cash Depot

Job Summary
Responsible for the installation and maintenance of ATMs and Air/Vac equipment.

• Install, convert, repair and remove ATMs, Air/Vac and other equipment.
• Perform cash replenishment and coin removal as scheduled.
• Partner with the territory dispatcher to execute dispatch requests.
• Complete tasks assigned by supervisor or applicable Cash Depot staff.
• Communicate inventory and support requests to complete tasks accurately and timely.
• Perform administrative paperwork complete, accurate and timely.
• Maintain department metric standards in efficiency, safety, first‑time fix rate and other metrics important to Cash Depot and customers.
• Assist other technicians and help train or perform ride‑along training as needed.
• Must follow all security procedures and policies.

• Maintain a professional image, both personal and vehicle.
• Maintain inventory standards as required.
• Attend training as requested and maintain technical competencies of ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Operate as a team player.
• Perform other job‑related duties as assigned.
• Flexible work schedule with on‑call duty.
• Work independently with minimal supervision.

• High School Degree / GED
• Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
• DOT Medical Certification (Federal Medical Certification) required.
• Drive a vehicle over 50% of the shift.
• Lifting and safe work methodology required.
• Experience troubleshooting or electro‑mechanical work.
• Follow expectations set forth in the Field Service Handbook.
• Excellent written and verbal communication skills.
• Organized, detail oriented, multi‑tasker, critical thinker, accurate, thorough and problem‑solver.
• Adapt to change in the workplace or assignment of duties.

Physical Demands
Lift/Carry:
Stand F up to 50 lbs, Walk F 51‑100 lbs, Sit C 101‑150 lbs, Manually Manipulate C over 150 lbs, Reach Outward F, Reach Above Shoulder O.

Work Environment
Traveling capacity within a van, weather exposure, 50% at customer locations, flexible schedule includes nights, weekends, holidays and on‑call duty.

Equal Employment Opportunity Statement
Cash Depot is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. Cash Depot provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state, or local laws.