Telephone Operators​/Switchboard Operators

Telephone Operators/Switchboard Operators

Business Technology Integrators (BTI), A Service‑Disabled Veteran Owned Small Business with over 25 years of experience delivering innovative IT Solutions to the Federal Government, is seeking a Telephone Operator/Switchboard Operator in support of Dept. of Veterans Affairs (Stratton VA Medical Center) in Albany NY.

• The work required by this specification consists of providing switchboard services for the effective operations of this facility.
• Telephone operators will use three Avaya 302c electronic telephone attendant consoles to process incoming and outgoing telephone calls.
• All calls will be completed in a timely, courteous and efficient manner.
• Employees are required to assist in placing outgoing local, long distance, and international calls using the commercial system, to include Sprint, Verizon, Pae Tac, and any other commercial phone service providers as necessary to conduct the daily activity at this Medical Center.
• The work required by this specification consists of providing 24 hour coverage for telephone switchboard services, 7 days a week, including all holidays.
• Operators will use the public address, radio paging, Motorola two‑way radio systems, and digital pagers to relay messages, make announcements, and implement various procedures as dictated by Telecommunications Directives in place at this medical center.
• A computerized file is kept of all inpatients and can be accessed by using equipment supplied by this facility.
• Supporting rosters of patients and employees are available as locator information sources as well.

Telephone operator must be able to assume the responsibility for placing a variety of special long distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi‑division organization.

Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.

The work required by this specification consists of providing 24 hour coverage for telephone switchboard services, 7 days a week, including all holidays.

Supervisor will not allow new personnel to perform duties alone until he/she has received at least two full 7‑day weeks of On‑The‑Job Training (OJT) on each tour of duty.