Field Service Tech II- Long

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Responsible for the delivery/execution of Enterprise service solutions that elevate the Customer Experience across all business units.

To represent the Andersen brand and encourage/promote the long-term use of Andersen Enterprise products and services. Promote corporate goodwill while limiting liability to the enterprise.

Direct Delivery of advanced/complex service solutions for customers to promote the value of the Andersen brand. Dismantles and replaces windows and doors in a customer setting, respectful of the customer’s environment.

Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed and/or as technician deems necessary. Works independently or as part of a team, as necessary.

Authorizes and makes field decisions as to the extent of repair or replacement necessary, including adjusting original diagnosis and resolution offered to a moderate-mid range level.

Presents a professional image while completing repairs, adjustments and replacements in a timely manner.

Enforces warranty compliance. Communicates and disseminates warranty policy information.

Completes documentation accurately and promptly (ex, Expense Reports, Job Assessments, Hours, Travel Advance). Completes electronic paperwork of assigned tasks in an accurate manner.

Able to monitor and document product performance. Communicates with responsible service support personnel on issues or product performance observations and trends.

Tactfully resolve difficult situations with customers (internal/external)

Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites.

Adheres to all Andersen Window and Door policies, procedures and processes.

Maintains proper vehicle and equipment maintenance including Inventory management located in the vehicle or other facility.

Participates in & creates new service procedures for unique technical issues.

Is present for and reports findings from formal water tests.

Travel – in and outside of the Divisions somewhat regularly.

Documents findings high sensitivity/legal jobs.

May contribute as a subject matter expert representing the field service perspective (VoC) on installation and/or field service training

Willingness to travel outside primary market area to support service organization as needed.

Assists in product and service procedure training

In-home selling of options and upgrades, including labor.

Other field service / support duties as assigned.

Provides on-site direction of crew as needed.

Some direction of others on job-sites/field projects

High school diploma and valid driver's license with clean driving record; 2 or more years window installation experience (preferably Andersen products) strongly preferred

Customer Orientation

Maintains high standards of dependability, including but not limited to:
Satisfactory attendance, safety compliance and time management

Ability to work with customers in their homes/job site while assuring a clean, safe and clutter-free worksite

Knowledge of products, service procedures and construction methods

Basic computer…