Client Support Officer FVPLS

Position Title:

Client Support Officer - Albany

Department:
Family Violence Prevention Legal Service (FVPLS) Program

Reports To:

Principal Solicitor

Direct Reports:
Nil

Key Internal Working Relationships:
Chief Executive Officer, Deputy Chief Executive Officer, Principal Solicitor, Family Violence Prevention Legal Service (FVPLS) and Southern Aboriginal Corporation (SAC) Employees

Key External Working Relationships:
Southern Aboriginal Corporation (SAC) FVPLS Clients

Location:

Albany - with travel throughout the region of SAC required

Employment

Terms:

Hours of Work: 36.5 hours per week.

Duration (Term) of contract:
Fixed term ends 30 June 2027.

This position is supported by grant funding, and as such, it is contingent upon the grant's continuation. Should the grant funding be reduced or terminated, the position may be subject to change, reduction in hours, or termination.

Wages:
In line with Level 3 of the Social, Community, Home Care & Disability Services Industry Award 2010
, with the option of salary sacrifice. Superannuation guarantee paid as legislated (currently 12.0%).

Aboriginality is considered an essential criterion of this position under Section 50 (D) of the Equal Opportunity Act 1984.

• Step Up
  … Empower self-determination and Aboriginal led solutions
• Stand Tall
  … Lead the way with cultural and business integrity
• Walk Together
  … Build inclusive relationships, partnerships and community through mutual respect and empathy
• Implementing a Culturally Informed Trauma Integrated Healing Approach
• Promoting Noongar social and cultural values
• Providing a united voice for our community
• Improving justice outcomes for survivors of family violence and sexual assault
• Coordinating access to quality and affordable housing
• Supporting better health outcomes
• Coordinating accessible programs and initiatives that build a solid foundation for future prosperity

Our team operates across several regions throughout the Southern areas of Western Australia. We are committed to delivering a holistic wrap‑around service model for our community and working collaboratively with other service organisations to provide the best care and outcomes for our people.

• We step up... We empower our people through supporting self‑determined and Aboriginal‑led solutions which leads to building our people and our community.
• We stand tall... We promote equity and seeking justice for all by implementing a culturally informed trauma integrated healing approach which allows us to provide a culturally safe place and dignified service provision.
• We embrace change and new perspectives which helps us grow and make informed decisions.
• We walk together... We acknowledge and take pride in sharing where our journey started and how this influences our journey ahead.
• We embrace cultural integrity as a norm and inspire others to do the same.
• Our commitment to practicing good governance builds trust and faith in all that we do through operating with integrity, accountability and ethical business practices.
• We value relationships based on mutual respect and treat people with empathy and compassion.
• Through a community‑led approach we build partnerships by embracing collaboration and co‑design principles.

The Albany based, Client Support Officer (CSO) will work alongside people who have experienced family and domestic violence to navigate the complex issues they face such as housing, financial, mental health, child protection involvement and substance related use.

The Client Support Officer will provide emotional and practical support throughout the individuals legal journey and advocate for their needs when engaging with relevant stakeholders.

The role involves child protection advocacy and support, working with parents to strengthen their capacity to provide care and safety to their members in ways that are:

• Sustainable
• Will build resilience in children, families and the community
• Ultimately increase social wellbeing

The Client Support Officer will deliver early intervention programs designed to build community and increase awareness of FDV. They will also engage with stakeholders to strengthen referral and collaborative pathways.

This role is based out…