Consumer Representative ; Residential Connections

Job Responsibilities:

Under general supervision in the Electric Connections Department, to develop knowledge of, become familiar with, and

assist in: the fulfilment of residential customer applications for new and upgraded electric service requests, general

inquiries and special service requests in accordance with the Company’s tariff, the active management of customer

requests throughout the Company’s end-to-end electric service delivery process in a manner that will meet or exceed

As proficiency progressively increases, perform such duties as:

• Act as the customer or trade ally’s primary point of contact for assigned electric customer requests

• Respond timely and effectively to customers, trade ally’s and other business units to resolve issues and ensure

  actions and orders are fulfilled and delivered against service level agreements

• Actively monitor and maintain work queues and review customer documentation for completeness, in

  accordance with Company and Department policies, procedures and service level agreements

• Determine applicable tariff rules for assessing customer rates and cost responsibility; and prepare flat rate

  Contribution in Aid of Construction (“CIAC”) estimates and reconciliations

• Coordinate and deliver electric service request agreements, tariff forms and associated non-utility billing

  estimate quotations and reconciliation invoices

• Effectively communicate Company expectations, including but not limited to customer submittal

  requirements, easement requirements, construction payment responsibilities and estimated design,

  engineering and construction schedule time frames

• Comply with all Company, Function, and Departmental Policies and Procedures

Job Qualifications:

• Associate’s Degree in business, management, engineering, project management, technology or other related

  discipline; or at least 2 years of experience in a customer support role (electrical distribution customer,

• Acceptable working knowledge of elements of polyphase electrical theory. The Company may require that

  the applicant demonstrate (via testing) that the employee does, in fact, possess the required level of

  knowledge

• Ability to effectively communicate in writing and verbally before groups

• Must maintain strong organizational skills and ability to track and maintain multiple tasks, determine

  priorities, follow procedures, and meet deadlines

• Ability to take personal responsibility for correcting problems promptly

• May be required to provide and use personal transportation subject to reimbursement on a mileage basis, in

  which case the employee will be required to furnish evidence of automobile insurance coverage deemed

  satisfactory by the Company, and meet all Company requirements for driving at work

Hourly Rate: $40.62

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual…