Case Manager, Stability Advocate

Housing Stability Advocate/Case Manager

Location:

Albany, NY

Program:
Homeless & Housing Services - Pathways to Stability

Type:
Full-time;
Non-Exempt (hourly)

Pay Range: $22.06 - $25.69

Schedule:

Monday-Friday: 9am-5pm, flexibility required as needed

Notes:
Hybrid (office/remote);
Local

Travel Required:

a Clean & Valid NYS Driver's License and reliable vehicle required.

About St. Catherine's Center for Children

St. Catherine's Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.

St. Catherine's is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity.

Position Overview & Organizational Relationships

The Housing Stability Advocate/Case Manager is a specialized role within the "Pathways to Stability" innovation, designed to drastically decrease homelessness recidivism in the City of Albany. Utilizing an enhanced Critical Time Intervention (CTI) model, this position provides the "warm hand-off" necessary for households transitioning from crisis to independence.

The Advocate bridges the "support cliff" experienced by households as they transition from emergency homeless locations, such as shelter or unhoused on the street, and move into permanent housing. The Advocate will provide continuity of care for families, youth, and criminal-justice-involved individuals, ensuring they master their "new normal" as they move into and maintain permanent housing through intensive, granular support and landlord mediation.

This role is responsible for helping clients master their "new normal" by navigating granular tasks that often trigger instability, including managing changing Medicaid and SNAP regulations, maintaining eligibility for public or temporary assistance, gaining and maintaining employment, locating and accessing food pantry access, arranging school transportation for their children, and other necessary supports during a time of transition.

Acting as a primary liaison, the Advocate serves as a safety valve for landlords through immediate mediation and the establishment of payment plans to prevent eviction. By providing intensive case management in areas like budgeting, home maintenance, and tenant rights, the Advocate empowers households to stabilize the conditions that led to homelessness and ensures long-term, cross-program sustainability.

Requirements & Qualifications

• High School Diploma or equivalent (GED/ TASC) required;
  College degree highly preferred.
• A minimum of one-year previous experience working in homeless services, or human services.
• Flexibility schedule availability, including the ability to work outside regularly scheduled hours when necessary.
• Demonstrated ability to work collaboratively within a team and build strong rapport with clients.
• Clean and Valid New York State Driver's License (actively licensed for at least 1 year) with reliable transportation*.
• Excellent organizational, planning, time management, and written communication skills.
• Strong computer skills, including proficiency in Microsoft Office Suite, Google Workspace, and secure internet practices.
• Warm, empathetic, and trauma-informed approach, with the ability to provide compassionate care to effectively support and empower clients in need.
• High ethical standards, exercising sound independent judgment, discretion, and strict client confidentiality.
• Reliable, self-motivated, and adaptable to fast-paced, day-to-day operational changes.

* Staff in driving positions must be able to meet the agency's minimum requirements of our insurance policy for authorized drivers; including, but not limited to the minimum age of 21 at time of hire, and the ability to maintain insurability throughout employment.

Essential Duties & Responsibilities

• Documentation & Compliance:
  Complete comprehensive intake and ongoing assessments, establish Service Plans with concrete, time-bound goals, and ensure timely, accurate documentation of service delivery (including progress notes and…