Senior ServiceNow Developer​/Architect - Onsite

Position: Senior ServiceNow Developer / Architect - Onsite
Genesis
10 is currently seeking a Senior Service Now Developer / Architect for a Contract-to-Hire opportunity with a Major Insurance Company located in Albany, NY. This is a 6 month contract/contract to hire opportunity. This position will consider candidates who can work from Albany or New York City, NY, Richmond, VA, or Chicago, IL. Compensation: $80.00 - $90.00 per hour, W2, based on qualifications Interview Requirement:
All interviews will be conducted in person at the applicable geographic location for the position.

Position Overview:

We are seeking a Senior Service Now Developer / Architect to lead the design, development, governance, and technical direction of enterprise Service Now solutions. This role requires deep hands-on engineering experience, strong platform architecture judgment, and the ability to translate business requirements into scalable, maintainable, and out-of-the-box-aligned Service Now capabilities across ITSM, CMDB, HAM, SAM, integrations, and future platform expansion.

Key Responsibilities:

Lead the architecture, design, development, and support of enterprise Service Now applications and platform capabilities using advanced client-side and server-side scripting Design and develop business rules, script includes, REST/SOAP integrations, UI actions, custom applications, workflows, Flow Designer automation, and platform services Define scalable, secure, and maintainable solutions across ITSM and additional Service Now modules such as CMDB, HAM, SAM, CSM, HRSD, Sec Ops, and ITOM as needed Partner with process owners, business analysts, technical teams, and vendors to shape requirements, solution designs, implementation plans, and platform roadmaps Own platform engineering standards for security, performance, reliability, maintainability, upgrade safety, and adherence to Service Now best practices Participate in sprint planning, code reviews, and deployment activities Provide senior-level troubleshooting, root-cause analysis, technical mentoring, and escalation support for complex platform issues Establish and enforce Service Now platform governance, development standards, release controls, technical documentation, and architectural decision processes Lead platform upgrades, patching readiness, regression planning, technical impact assessments, and remediation of upgrade-related findings Manage and prioritize the technical enhancement and defect backlog, ensuring solutions are properly designed, estimated, tested, documented, and deployed Lead new service implementations and modernization initiatives including CMDB, HAM, SAM, integrations, service catalog, workflow automation, reporting, and operational dashboards Primary Requirements: 7+ years of hands-on Service Now development and platform engineering experience, including experience leading complex implementations or architecture decisions Bachelor's degree or equivalent experience in IT or a related field Advanced JavaScript skills with strong knowledge of the Glide API, Service Now data model, platform security, ACLs, scoped applications, and integration patterns Proven experience with Flow Designer, Integration Hub, REST/SOAP APIs, MID Server concepts, platform automation, and enterprise system integrations Ability to operate as a senior technical owner, balancing hands-on development, solution architecture, stakeholder alignment, platform governance, and delivery execution Service Now Certified System Administrator (CSA) required;
Certified Application Developer (CAD) strongly preferred; relevant Certified Implementation Specialist (CIS) certifications highly desirable Candidates must be authorized to work in the United States on a permanent basis as visa sponsorship is not available for this role Desired

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