Program Assistant

Job Summary

The Work-Based Learning Program Assistant is responsible for providing high-level administrative and project management support for Cooperative Work Experience and Credit for Prior Learning. The position requires strong judgment, confidential handling, excellent administrative and interpersonal skills, and the ability to work independently while engaging with a diverse campus community.

The Program Assistant facilitates agreements and registration for students engaging in Cooperative Work Experience with local employers and college faculty, maintains communication via the department email, manages the department calendar, arranges meetings, plans events/functions, maintains faculty and employer relationships, provides student orientations, registration support, and outreach, and handles work experience job postings, agreement forms, and tracking needs. The assistant also supports the processes for Credit for Prior Learning, including processing forms, creating invoices, verifying credentials, and transcribing credit into the Student Information System.

• Desire and commitment to work with students and appropriate faculty.
• Excellent writing and verbal communication skills; attention to detail.
• Thorough knowledge of budgetary/fiscal processes, standard office techniques, principles and practices of office management, work organization and simplification, and secretarial principles and practices.
• Willingness and ability to learn new technology.
• Strong skills in English, grammar, spelling, punctuation, and mathematics.
• Knowledge of word processing, spreadsheets, presentations, and other software applications.
• Strong organizational, planning and communication skills.

• Independent performance of duties efficiently and effectively.
• Coordination of program services.
• Complex and technical office and secretarial work with speed and accuracy.
• Revision or development of documents and reports.
• Interpret, describe and apply knowledge of college, department, and program operations.
• Familiarity with or ability to learn changing college web-based platforms.
• Planning, organizing, and prioritizing work to meet schedules and timelines.
• Maintain established procedural systems and controls and establish work priorities.
• Work under pressure and maintain a business-like manner and the highest standard of customer service.
• Analyze situations and develop effective resolutions.
• Facilitate and conduct group presentations, communicate with students, staff, faculty, employers, and the public with tact, diplomacy and courtesy.
• Work respectfully with individuals from all cultures, backgrounds, perspectives, and abilities.
• Travel to other locations.
• Use mid-range graphics and word processing skills to prepare a variety of materials following standard formats and criteria.

• Position requires an AA/AS or equivalent in business, education, human relations, training development, or related field, plus a minimum of two years' full-time experience in personnel, human resources, workforce development, recruitment, training, career planning, or a related area; or otherwise equivalent education and experience enabling full performance of all aspects of the job.

A thorough knowledge of special practices, techniques, college operations, practices and policies as they relate to the division, the ability to create and maintain accounts across multiple web-based platforms, and understanding of the college's strategic goals and values.

• Operate a computer and other office equipment.
• Occasional lifting, guiding, or carrying of lightweight materials or equipment up to 30 pounds.
• Sitting or standing for extended periods.
• Comprehend written and spoken language accurately, including processing words and numbers in person, via Internet, and by telephone, with or without accommodations.

• Work normally performed in an office setting with little or no exposure to health and safety hazards.
• Extensive time spent working at a computer.
• Work hours may occasionally include night or weekend hours.
• Travel required between college main and satellite locations.
• Assignments may include any LBCC campus or center location.

• First point of contact with CWE students and industry partners to evaluate and process requests, prioritize urgent matters, and facilitate optimal resolution.
• Effective interaction with the CWE Coordinator, college leadership, division faculty, anticipating needs, accommodating work styles, and proactively reaching out for assistance.
• Monitor and meet deadlines, adapt to changing circumstances, prioritize multiple tasks, work independently, handle frequent interruptions and shifting priorities.
• Follow processes to support enrollment, tracking and supporting students in CWE and Credit for Prior Learning, maintain recordkeeping, assist division admin with payroll, maintain communication systems, use LBCC system tools directed by…