Customer Service Representative

Opportunity Details

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Customer Service Representative

Albany, Oregon

Start Date:

As soon as possible

Pay: $16.00

Job Overview:

We are looking for a Customer Service Professional who will serve as the voice of our organization and our clients. Y ou are highly valued as our customers' primary point of contact, and we are very much invested in your success in this role. Providing excellent customer service is a top priority for us! Provide front-line, direct contact with customers when filing claims over the phone.

Inform customers of the organization's products and services.

Schedule and

Shift:

• Paid Training
• Training:
  Monday to Friday - For four weeks
• Schedules will be determined during training
• Must be available to work Monday through Friday, between 6:00 am and 6:00 pm PST
• Full-Time On-site

Primary

Job Responsibilities:

• Files claims by collecting pertinent information from customers.
• Answers routine questions, resolves fundamental problems, and refers more difficult items to higher-level team members for guidance.
• Follows standard screens/scripts to perform most tasks, can navigate a computer-based system, and maintains and updates company records as needed.
• Processes and determines coverage by reviewing forms and other applicable records.
• Maintains professionalism and effectively interacts with all contacts, both internal and external.
• Maintains department quality standards and performs job duties as directed by the supervisor.

Qualification:

• Minimum high school diploma or GED
• A minimum of 6 months of experience in a call center
• Excellent Customer Service skills
• Excellent verbal and written communication skills
• Basic problem-solving skills
• Experience with Microsoft-based programs and computer products
• An acute attention to detail/accuracy and practical note-taking/documenting skills
• Must be able to handle/process high call volumes, at times, while adhering to scheduled breaks/lunches by business needs.
• Experience in similar customer service functions or call center experience.
• Demonstrates professionalism when dealing with customers.
• Demonstrates an understanding of complex technical or functional information, products, and services.
• Adjusts actions in response to shifting priorities and rapid change.

Benefits:

• Health, Dental, and Vision
• 401k