Member Solutions Officer

• Location 7101 Supra Dr SW,Albany, OR, ,United States
• Base Pay $21.50 - $26.87 / Hour
• Job Category Member Solutions
• Relocation Expense Covered No
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Respect. Integrity. Ethics. Compassion. Humor.

At our Credit Union these five core values aren’t just words on a wall, they are our daily way of life. Our purpose is to build local loyalty, connect to community and make life easier for those we serve. To accomplish this, we hire team members who demonstrate a strong desire to serve others, who embrace change, who are eager to learn and who enjoy a good laugh.

At Central Willamette Credit Union, we are laser-focused on building a stronger financial future for each of our members and we’re particularly passionate about making the communities of The Willamette Valley even better places to live, work and play. We do this by training our sales and service team members to become Financial Advocates who work tirelessly to improve our members’ financial lives.

And we don’t stop there. We are fanatical supporters of the non-profit organizations that create the fabric of the communities we call home. You’ll regularly see us sponsoring and volunteering for events with the Boys and Girls Clubs, Safe Haven Humane Society, The United Way, The Center Against Rape and Domestic Violence (CARDV), and the Albany Public Schools Foundation just to name a few.

Our team members are encouraged to give their time and talents as servant leaders, furthering our quest to make the world a more just and caring place.

As a Member Solutions Officer, you'll play a key role in supporting our members who may be facing financial challenges. Your compassionate and proactive approach will help guide them toward solutions while protecting the Credit Union from potential losses. At least one year experience is preferred.

• Proactively monitor and manage delinquent loans and negative accounts, using sound judgment and available resources to minimize losses and maintain acceptable delinquency ratios
• Take initiative to contact members, listen to their circumstances, and collaborate on solutions such as payment arrangements, extensions, or special relief provisions
• Accurately process payments, adjustments, and transactions, ensuring all actions are documented and compliant with policy and regulations
• Approach each situation with integrity, transparency, and a focus on positive outcomes for both the member and the credit union

• Communicate clearly and professionally with members by phone and in writing, tailoring your approach to each individual’s needs and situation
• Demonstrate patience and empathy, especially in high-tension or sensitive situations, and work to resolve concerns effectively
• Educate members about loss and reaffirmation policies, especially during bankruptcy, and identify opportunities to recommend products or services that may improve their financial well-being
• Build trust and rapport with members, ensuring they feel heard, respected, and supported

• Foster a positive, collaborative work environment by supporting colleagues, sharing knowledge, and contributing to team goals
• Participate in training and development opportunities, both as a learner and as a resource for others, to continuously improve department performance
• Work directly with outside partners such as attorneys, repossession agents, and collection agencies, ensuring all interactions reflect the credit union’s values and standards
• Be open to feedback and new ideas, and actively seek ways to improve processes and outcomes